[Resolved]  Kelvinator — Non-functioning of kelvinator fridge

Address:

East Singhbhum, Jharkhand, 831017

I have a Kelvinator Refrigerator KFE204 of 190 litre capacity, which I bought on 11th May 2011 from National Electronics, Sakchi, Jamshedpur, Jharkhand. For the past one week, the fridge has not been performing - it's not cooling at all. It appears that there is something wrong with the compressor itself.' This morning, I called up the customer care in my state[protected] and tried to lodge a complaint with them. The response I received was very lukewarm. The executive asked me for the registered phone number. I said I didn't remember having registered my product. I, therefore, requested her if I could give my current mobile number. Instead of helping me or educating me, she lost her cool and banged the phone down. This was not desirable from the house of Kelvinator. We swear by Kelvinator when it comes to refrigerator. I would request you to take my complaint and act since it is summer time and you will appreciate that it is difficult to survive without a working fridge.

B. Anand Rao
Phone No. [protected]