[Resolved]  Kelvinator — Refrigerator is not functioning

Address:

Purnia, Bihar

It is a complete nightmare for me to purchase a kelvinator refrigerator model KEL 234 WT RDJ on date 05.05.2011 in Purnia, Bihar (invoice copy attached) due to the performance of the product and the services rendered by the company. I m tabulating below the details for your perusal and urgent necessary remedial measures - 1. The freeze lamp is not functioning from the beginning of the installation and after changing for 3 - 4 times now I left it as it is. 2. Within a year of purchase the cooling has stopped. after contacting to the dealer. a person has been send and he told that the compressor is to be changed. I don't know what has been done but the freeze started working. 3. Now the same has been repeated 3-4 times. My ailing parents are residing there and they are facing a lot of problems due to break down of freeze. They are unable to store their medicine and fruits which is essential. 4. A lot of expenditure has been made by changing of freezer, compressor etc. and on the part of servicing. The response of the dealer as well as the service centre is very cool and does not expect from the company of such repute. 5. When I've reached in my native i.e. Purnia I inquired about the service center and lodged the complaint. The response of the franchise is very cool and non responsive. The fellow has told me to that her will come by 10’0 clock but he has not turn up during my stay of 3 days. How it can be expected. The technicians are not properly qualified in air conditioning and also lack of experience is the root cause of such problems. Actually the franchise has not good service engineer and having unskilled type technician who are just doing the experiment and damaged the piece. I expect that the company should understand the problems and direct the service center to replace the freeze at the earliest. The details of my residence and contact nos. are given below – 1. Complete Address - Ravindra Nath Srivastva, AASTHA, Akashvani Road, Purnia - 854301, Bihar. 2. Contact Mobile No. - [protected] 3. Land line no. - [protected] 4. Brand of Product - Fridge KFL 234 WT RDS,[protected] 5. Date of Purchase - 05.05.2011 6. Type of Problem - Fridge is not properly functioning. No cooling. Regards,