[Resolved]  Kelvinator — Wrong & Trouble Product

Address:	600024
Website:	kelvinator

We have bought Kelvinator Air Conditioner in the month of January 26, 2016, Invoice No. FS/TNR/9236 Mahalingapuram Branch. We insisted for copper coil air conditioner and the sales person assured this is the only product has copper coil with 5 Star, trusting him we bought the product and recently we came to know that it is not copper and the outer device contains aluminium coil. This is not acceptable we did not receive the product we opted for.

From the day we bought the A/C we are just left with ongoing problems. Installation did not happen properly, installation person made the A/c leaking from inside and left & twisted the copper pipe which connects the inner & outer oulet, we called and had another person, he came and told me that this product is like this and nothing can be done on leaking. It did not end we called the customer service people again and finally that problem was rectified. However the problem is not solved, this is the 3rd time we are calling for technician in the last 4 months for same problem of getting error in the sensor board E6. Why do we have to adjust all these problems when we bought a new A/C. Having an Air Conditioner to make sure that sleep peacefully in hot season, that purpose is not fulfilled then why do we have this product.

We, as a customer opting for high Star products just to make sure that we do not have any problems with the products we buy. But Kelvinator A/C just left us only with problems. Most irritating part is that whenever we call customer service we been informed that we have 2 air conditioner(a Kelvinator & a Videocon). We want a product what we have assured for, we lost the tolerance on kelvinator air conditioner.