Kenstar Complaints & Reviews

I got my complain register using the toll free number [protected]. I got reply that it would be attended within 72 hours. I waited for 5-6 days. Then I called the same number, then I got response that your complain has been cancelled. They again registered the complaint then technician visited for continuously for two days but the geyser is still not resolved by visiting two consecutive days.

I request Kenstar to send the skilled technicians. They seems untrained to resolve the issue quickly.

Cancelled Complaint : DEL[protected], Registered Date: 12 Jan 2022
New Complaint No : DEL[protected], Registered Date: 17 Jan 2022

My geyser is not working and hence my water is not getting hot. i have purchased this geyser few months back. this is under warranty

Complaint registration number COC[protected] regarding the KENSTAR MICROWAVE OVEN
model KK20GBB050-MMZ
Date of Purchase:- 4/1/2020
Serial Number:[protected]

The other details are as follows:

Customer Type:- Customer
Call Type:- Repair
Customer Name: Jessy Mathews
Mobile Number:- [protected], [protected]
Address:- 30/708, Pazhayakalam, Thottungal, Palakkad
Area PIN code with Post office:- 678014

The Kenstar authorized service center taken away the dead PCB and front panel for repair on 21st September. They brought the partially repaired pcb after15 days and collected the full payment of Rs 1500/=. But they taken back the same for non functionality of the programs. They say that Kenstar is not supplying the spares. However they cancel the service requests without resolving issue. You may varify the the cancelled requests in the complaint history.

After repeated followup the service technician from Palakkad service center brought back the pcb and fitted with totally dead condition.

I got trouble by purchasing a Kenstar product which is not serviceable.

The Kenstar customer care forwarded Hariprasad's mobile number to contact for the resolution of the issue. He told me over phone that he has taken steps for replacement of the product as the said product is not serviceable by the company or service center. But still the issue is pending. Please note that we are unable to use the equipment since 19 th September 2021, ie more than two and a half months.

We have raised one issue (Reference Number-627712) for our Kenstart Geyser (Model Number-KGS10W5M-GDE, Sr. No-A[protected] which is not working. We have complained about the same 2 weeks back and still have not got any resolution. The Product life cycle is less than 4 years and every year we are having some issues with the Product.
It will be really great help if you can expedite the process of resolving the issue as soon as possible so that my old-age parents do have not to suffer a lot in the winter.

Geyser cannot hot the water

My family has bought a product cost 7000 rs in 2016, with 5 years warranty.

The product is having issues and threat o[censored]sage hence we contacted nearest service centre in ranchi and asked them to look at it

An executive came and charged 500 rs without giving a receipt telling us that some parts needs to be replaced which will have some cost.-dated April 2021

Since past 6 months we are chasing to get it sorted

Firstly they were say 2500 rs to fix it now asking 4500 to fix the issue

The product is under warranty and we have shared all the necessary documents

Could you please look into this

Location- ranchi

Address - kokar

Contact number - [protected]

Product-No-K[protected].
Purchase Date 20/09/2021.
Complained- Problem in Heating Device.

Request for Replacement of Geyser under the warranty period(3 Year warranty)

Complain through service centre to KENSTAR on 19/10/2021.

22-days over but my problem still pending.

Kenstar Jacuzzi KGS25WSP 25-Ltr2000 Watt Storage Water Heater.
Number of times I have made complaint at whattsapp no. [protected] but all invain
you are requested to please resolve my problem without any further delay
Regards
RPSharma
M.No.[protected]

My Kenstar water geyser stopped working, I've raised the complaint for getting services for repaire on 23rd Oct 2021 with REQ ID : BAN[protected], Tried various channel to get the help and issue fix, but only I got is the automated answers on whatsApp.

They provided me the contact of Service center head, I've called 2-3 times ! but that person is not responsive and cooperative at all.

How many days customer can wait to get the services for daily use products ??

I've repaired it outside after waiting for 17 days !!

Never expected such a services from well known brand !.. decided not buy any product from Kenstar in future !!

Dear Flip kart / Kenstar Grievance Team. /
I have purchased Kenstar Geyser from Flip kart.

Two Year Warranty.

But About the product it's not working now.
please find the attachment of Purchased Invoice.

Now This Geyser it's not working.
I have contacted Kenstar Customer care on : 29th Sep 2021.

Kenstar service people visited and find the issues manufacturing defect. Finlay Kenstar Approved for the replacement.

But more than a month still I have not got the replacement.

Kenstar people are giving big trouble to me. Customer care people are giving different different people contact numbers. That people taking the details after that they not responding. Some people are asking unnecessary questions. I am unable to get proper details.

Within 48 hours if I am not getting proper response. I am approaching Consumer forum.
I am writing the KENSTAR product review Google and face book and tweeter.

Please stop this product sales in flip kart .
Selling this kind of worst brand giving the trouble to customers.

Regarding
R.Ravi.
Ph; [protected].

Cooler problem

Mob no [protected]

Hi I bought Karishma Royal food processor.
Last year after using 4 month motar issue started I raised complaints through Kenstar customer care. They are raising tickets and closing after some time without solving the problem.
My ticket numbers -
VIJ[protected] on 23/9/2021
VIJ[protected] on 25/8/2021
VIJ[protected] on 5/1/2021

Local contact person is not responsible my calls and customer care service people raising tickets and closing without solving problem.

I'm facing problem to grind food everyday by asking neighbours.

Dear Kenstar,

i am reliance digital from proddatur in kadapa district in andhra pradesh.
Now stock set complaint sandwich grill maker in green lite gard is not working / damage. kindly resolve this issue ASAP.

Hello there,

11 months before I purchase Geyser from your company, now it's in repair mode. I register a complaint, one person comes and check Geyser; said that I need to change the machine part and takes two days.

After two days I called that technician person, He said that I'm coming today. I wait but not he did not come.

I called on the second day he said sir today I'll be coming for sure, again I waited for hours and at the evening I called again but not received.

I called on the third day, the fourth day but still technical person fooling me and now almost 15 days gone and no buddy bothers even I registered to complain again.

Here is a nonsense technician number, making me fool every day - [protected]

And the letter, the second person take resposibility, he is also making me fool every day here his number [protected]

If you really want to help me then call on [protected]

Waiting for your call.

11 months before I purchase Geyser from this company, now it's in repair mode. I register a complaint, one person comes and check Geyser; said that I need to change the machine part and takes two days.

After two days I called that technician person, He said that I'm coming today. I wait but not he did not come.

I called on the second day he said sir today I'll be coming for sure, again I waited for hours and at the evening I called again but not received.

I called on the third day, the fourth day but still technical person fooling me and now almost 8 days gone and no buddy bothers even I registered to complain again.

Now what I need to do??

[protected] adarsh

My air cooler fan is not working I want a service

The cooler isn't working i need your service for making it repair

Hello kenstar.

I bought one of the kenstar product kenstar Air cooler 2w double cool on april 09th. Product stopped working on april 30th.
I raised complaint on may 4
CHE[protected]. Technician attended the complainant and told us problem is with motor and will get replaced under warranty.

I bought the cooler especially to get rid of summer, within a month after purchase it stopped working and there is no use of the cooler. Warranty is also simply going as vein.

I made multiple complaints and all complaints are closed without fixing.

I never ever seen such a worst customer care service

I need replacement for this product

Note : Don't say that contact dealer where you purchased it. There is no use of reaching them. After buying the product they told for any issues contact kenstar.
Showroom : Revathi Home needs
Location : chennai - 600 011

Sir mera kenstar ka cooler last three months se on nhi ho rha
Or mene 22 April 2021se continue toll-free no.or service center par call kar rha but koi response nhi mila av tak
Pls help me sir