Kenstar Complaints & Reviews

I purchased Kenster Karishma royal food processor in Aug 2019. On the day one itself smoke started coming, when complained the technician says there is no problem, the second complaint, they changed the motor, now along with smoke, sparks started coming. Most hopeless product. Getting mad with the product, my kids are there. Please do the needful.No proper response from them, nobody is taking responsibility

Dear Sir/Ma, am,
This is to inform you that on dated 04/10/2019 i have purchased Kenstar Comfort Steem Iron from HD Electro Traders Baddi against invoice no HD/361/2019-20 ( Invoice copy is attached ). I am very much disappointed with Kenstar quality, my iron has stop working after 15 days. You are requested to kindly look into the matter and do needful. I have also talked to Kenstar customer care but customer care response is very poor.

We had registered a complaint for pur kenstar microwave 6 months ago. The engineer came and told us that some parts need to be replaced which will cost around rs 400. He took the money in advance and assured us to complete the work by next week. We have been contacting the service center and service men till date and they just keep on saying the work shall be done in a couple of days. The engineer name is abhishek and service center incharge is sechu yadav. Both keep on shifting the burden on each other and no proper response is received. I am now going to file a fir against the fraud being done by service center

Dearsir,
Refer complaint id zz[protected]. As per schedule service engineer mr arzoo (Mobile [protected]) visited at my residence and after inspection of induction cook top he insisted to take it to service center.
He collected rs. 265.00 as site visit charge and took the appliance with him.
It is 12 days passed since he took my appliance and there is not even single communication regarding repair of induction cooktop.
With regards,

Manoj kumar singh
Bhawani nagar uttari
Bhagwanpur
Muzaffarpur 842001
Mob: [protected]
[protected]

Kenstar water heater, not heating, product is in warranty. Consumer contact no is not in use, chennai region customer care also not working. As given details in warranty card 24 months for the product please keep the promise to satisfy the consumers. Iam expecting that the company will respond to this message. My address is no.49, iyyan thiruvalluvar nagar, muthapudupet, avadi iaf, chennai. Pin 600055

I am complaint against my water gryser dt 30.07.2019. Engineer was visited at home at he told water tank is leakage its will be replace with in one week. I am continues follow up with engineer mr ashok joshi (Mob no - [protected]) he has not resolve the problem and self my complained canceled with reason user not pick phone. Again i have raised the new complained dt -05.09.2019 no. Is zz[protected] its still pending no body visit at home.

I have purchase this gryser online & complaint customer no. -[protected]

Pl help resolve the issue.

In the month of may 2019 i had purchased a water cooler on the highly appreciated recommendation of dealer named bhuvnesh kataria for kenstar. After 3 month o[censored]sage the product become out of order due a severe sparking in the wiring. I am continuously trying to lodge a complaint on the toll free numbers provided by the company but a poor response received from the other side. They are not ready to listen about the complaint and disconnected my calls multiple times and even used harsh words during the conversation.

My complain regarding water geyser repair which was confirmed on 13-aug-2019, id zz-[protected] is still open. As on date there is no progress. Executive has visited thrice but unable to repair it.

Kenstar service is just helpless and showing lethargic approach in my case. Everyday i get a call from a executive about my raised complain but no one has able to resolve it.

I have decided to lodge complain against kenstar team in consumer forum.

How can a company sale it's product and unable to provide the service within a time period. I am feeling cheated

I bought a juice mixer grinder 1 year ago but now it was problem in top body juicer lid.The top lid having leakage problem and not working to get juice.but in market it have not available.I have try several cities and also customer care not responds my complaint i call all the numbers of kenstar company.please solve my problem as soon as possible otherwise my juice is condemm at all.

I have purchased kenstar 15 ltrs geyser. It stopped working. So i tried to contact customer care number given on the kenstar product guidebook. But that number is out of service. And then i tried to contact the local branch office number given non the booklet, but that number is also not working.

Please do the needful.

My details.
Madhu
[protected]

Thanks in advance.

I have kenstar jacuzzi 25 ltr. Water gyesar. My gyser is not working properly for last 2 month. Heating problem, the product is under warranty period, i complain to kenstar care, no [protected] on 17.08.19 @ 10:45 am, they lodged my complain, and told me within 42 hours our technicians will visit, but till now no any technicians has come, and i recived a msg last night that your repair completed (Zz - [protected]). But truth is that no any technicians visited to repair my gyser, if compony do not take action within 24 hours i will go to consumer court for my right.

I've purchased a kenstar 6 litre hotspring geyser (Model no.-kgs06w5m-gde 6-ltre 2000 watt storage water heater) on amazon.in with order no.[protected] dtd. 10.07.2019. The material was delivered to me on 14th july, 2019. But none from the company has turned up till now for its installation. The installation fee is also paid by me. I've made several messages for its installation.

Plz make arrangements for the installation of the above item.

Currently complaint number gha[protected] (Registered on 27th jun) and previously gha[protected] (Registered on 07th jun) are unattended from last 1 month inspite of 100 of phone calls and thousands of messages.

There are high temperatures in northern india and fan is not working.

Details given in the autogenerated message are - will be serviced by umesh ([protected]), svc point [protected].

The service guy will start promising from the morning that he is in his way. Multiple holidays from office and weekends have been wasted in the similar conversation and nobody turned up.

Hi, my name is suresh. We have purchased KENSTAR Water Cooler Glam 22R Model Number - KCT2RF4H-EBA on[protected] from Bajaj Electronics Nellore 524003.

With in a month cooler got repair and We have logged a complaint[protected] that cooling was not happening and the details are VIJ[protected] will be serviced by vinod[protected], SVC Point [protected] Provide SCode S73665 only if satisfactory job done, Appt Dt-26/05/19, 10:00AM.

• One person called named VINOD KUMAR(Himself told he is a manger ) Mobile number- [protected] called to number [protected] and informed that our person will reach to your location on 24th because 23th is the election day So we cannot make it to service the cooler .

• Later day we called to Manage (Vinod) and he told im not able to send the person. Later on 27th he send one person and service person came and checked. He told water cooler motor not working, we have to get it from company. Very next we got message that Dear Customer, Your Reference no VIJ[protected] is closed, If not satisfied send NST on [protected].For discounted AMC call 39404040 or visit www.vgservice.co.in.

• From Bajaj Electronics one lady called (To [protected]) and enquired about completion of complaint, we clearly explained we are getting very problem with vendor.

• Later KALUTHURI VIJAY KUMAR (+91- [protected]) called and told that we have the motor and we will replace, he came and replaced the motor which is not correct specification to the cooler and he went to his service center and brought under rated specification motor and at the time he came to know that pipe has been damaged because of over loaded motor.

• Later one person came and opened all the parts of the cooler and left un fitted stating that pipe and motor need to come from Company to replace.

Status : Equipment left unfitted and un repaired more than a month without any proper solution and no one lifting the call even after so many attempts.

I bought Kenstar Cooler just 2 month ago. Couple of times, it's water pump didn't work and raised complaints to kenstar all the times. Their response time was very bad. Their 72hrs SLA didn't work. My decision was wrong to buy kenstar product and I never do this again. Even pass it to within my circle too.

Current situation is, raised a complaint and it is open since 4 days.. Service center team don't respond to phone calls at all. I fed-up with following-up calls with them

From last 3 days my gyser not working because when i connect it on switch my electricity trip immediately may be due to shorting in gyser circuit its under warranty and for that iam trying to contact kenstar but all cuctomer care nos are busy. Office landline no. Lines are busy or either out of order.
How i can contact even i sent mail and messeges also but no revert from kenstar team.
Please check before buying any kenstar product.

Please contact [protected]

M JAGANNADHA CHARYULU, 9-214, vyshanava Bazar, TIRUVURU

I purchased this cooler and it is very good in service but since last few days it water pump stop working. Because of it i feel so much problem. So i request to you please send any techinician for this who can repair the cooler
And i called so many time to your customer care number bt there is no response. So i request to you please make it more human friendly and easy, so that consumer not get suffered.

I purchased this cooler and it is very good in service but since last few days it water pump stop working. Because of it i feel so much problem. So i request to you please send any techinician for this who can repair the cooler
And i called so many time to your customer care number bt there is no response. So i request to you please make it more human friendly and easy, so that consumer not get suffered.

My name is aman singh from quater no 14 new baradari police station jalandhar punjab india pin code 140001.
Yesterday my ac is not working. I buy this ac through amazone in[protected] order no[protected]
But when i call is ur custmer number then he give another number to call. But when i call this number. They swich off.

Please salve my problem,
Aman singh
[protected]

Very poor quality Product - Kenstar Multicool and Horrible Service from Kenstar.

We've purchased a Kenstar Multi cool (Water Cooler, Del No.1233) on April 12 2019 at Bajaj Electronics, Nakkalagutta, Warangal. After 20days i.e. from 4th May 2019 onwards Blower / Motor of cooler stopped working. On 6th May we’ve raised a complaint to customer care wide complaint no. 0320 and Ref No. HYD[protected] but no one has attended our complaint till 8th May neither any call from your service provider.

With great difficulty on Google I got a nearby service provider contact details who is 55km far to our home. After a prolonged follow up and vehement request your representative Mr Venkateshwar Rao from Khammam has visited and collected failed motor on 09/05/2019 and so far till Today i.e. 19/05/2019 he didn't turned up and saying he hasn't received the motor for replacement.

After struggle a lot on 18/05/2019 we've got the service engineer contact details Mr Ramesh - [protected] whose mobile never connects and able to speak to him at last who further shown his inability to provide the motor after another 4 days. How can we survive without cooler in this hot summer and how can we do not have the motor ready that to fast moving newly bought product at least after a 10days of visit.

Never expected this kind of poor quality product and poor service sorry worst service from such a Big Brand name.
Service network too even worse than worst.
We wondered in District Head Quarter Suryapet (Town and District), Telangana State too no Authorised Service Centre.
Hope to see they'll correct and takes necessary measures IMMEDIATELY to keep the Brand name up if they wish so.

Awaiting for a suitable reply and assistance on priority.

Thanks and Regards,

Shekhar Chaliganti,

[protected].