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Kenstar Complaints & Reviews

www.kenstar-appliances.com

2.5

Updated: Sep 26, 2025

Complaints 741

Resolved

363

Unresolved

378

Good! Kenstar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kenstar step up their efforts to fully resolve all complaints 👍

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Kenstar reviews & complaints page 6

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Address: Ken Lifestyles Pvt. Ltd. Plot No 254, Ground Floor, Udyog Vihar Phase IV, Gurugram -122015, Haryana, India

Hello,
Myself rajasekaran i own a kenstar double dx aircooler.
Recently i have noticed my cooler is not working properly and not cooling at all and noise is coming from the cooler. Its been 1 day since the cooler was purchased and kenstar promised me for 1 years warranty for whole unit.
Now i have contacted kenstar authorized service center but no respone and im totally frustrated and i came to a conclusion not to have any kenstar product anymore.

I want kenstar to take this product back and return my whole money what ever i have paid according to invoice.

If my issue is not resolved immediately i will take this issue to all social medias and consumer court.
So kenstar have to face all the consequences.

Kindly contact me at my number [protected]

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

May 24, 2020

Dear Customer,

We are extremely sorry for the inconvenience. Please share your details with us, our team will get in touch with you within 24 hours to resolve your query. For quicker assistance, you can also reach out through the following modes:

WhatsApp: 91-[protected]
Website: https://www.kenstar.in/service-centres

We assure you that the query will be addressed satisfactorily. Kenstar has over 300+ service partners that service high-quality products which come with an additional warranty at zero cost by registering the product online.

Click here to register your product to avail additional warranty: www.kenstar.in/kenstar-warranty
Register Online - https://www.kenstar.in/service-centres

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Address: 14.anaikkaran palayam st,madulampettai,kumbakonam .612001

Cooling fan not working

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Address: Tuticorin.

I am living in Tuticorin District of Tamil nadu. o brought a new air cooler glam 22R in Tuticorin hyper market complex on may 2019. But this air cooler its not complete just one year but this not working. i am very disapointment and stress.Hence you quiklely fix the complaint or you take in your product and return my money.please

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Address: 3/260d,patchiyappar 10th st,palavakkam, Chennai, Tamil Nadu, 600041

My name is gandhiraj ([protected]) from chennai. I bought 47lit fridge on may 26, 2017 from amazon (Cloudtail ind pvt). It have 5yrs compressor waranty. I have raised request and tech told that compressor failure but up to one-year product only they will check asked to contact the company however customer care is telling that currently they are dealing only home appliances not fridge and not responding properly. Please help on this.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Mar 6, 2020

Can you please share your contact details and complaint IDs. We will get back to you shortly.

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Address: Jaipur, Rajasthan, 302020

This is to inform you that i have purchased kenstar geaser on[protected]. Now for last 1 month i am trying to get in touch with customer care as it is not heating the water.

But no response from customer support team. Pathetic service.

I called them and waited for 30 mins but no response.

Really poor company with zero support.

Regards
Sandeep
[protected]

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Dec 16, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

M

Mrunalini Munny

Mar 27, 2020

Air Cooler has a problem with the water spilling and fan is not running

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Address: Clover's Inn, Subhash chowk, Chamba, Himachal Pradesh, 176304

Geyser is leaking. Not satisfied at all with the product kenstar are selling. Also the service is devastating. This has happened the 3rd time in the past 1 year. Product is still under warranty.
Please repair or replace a. S. A. P.
Worst experience ever.
Would never buy or recommend a kenstar product ever again.
I've started guessing the quality of the material used in the gyser.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Nov 15, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

H

Haidar Ali 1

Mar 10, 2020

Not working

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Address: Raiwaycolony. Giddaluru, 523357

Kenstar geeser is not working suddenly the reason behind not working not known. Actually prouduct had taken on march 2018. Please accept the request and provide the service as early as possible and we attach the details of address for your perusal.

Kindly do the needful.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Nov 15, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

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Address: E608, Gloria Grace,Paud road, Near Ambrosia park, Pune, Maharashtra, 411021

I purchased Kenster Karishma royal food processor in Aug 2019. On the day one itself smoke started coming, when complained the technician says there is no problem, the second complaint, they changed the motor, now along with smoke, sparks started coming. Most hopeless product. Getting mad with the product, my kids are there. Please do the needful.No proper response from them, nobody is taking responsibility

+1 videos

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Nov 15, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

S

Shamrao Ingale

from Daund, Maharashtra

Nov 22, 2019

Mixer not working properly

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Address: Solan, Himachal Pradesh, 173205

Dear Sir/Ma, am,
This is to inform you that on dated 04/10/2019 i have purchased Kenstar Comfort Steem Iron from HD Electro Traders Baddi against invoice no HD/361/2019-20 ( Invoice copy is attached ). I am very much disappointed with Kenstar quality, my iron has stop working after 15 days. You are requested to kindly look into the matter and do needful. I have also talked to Kenstar customer care but customer care response is very poor.

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Nov 01, 2019

Updated by praveen30lucky Kenstar customer care response is very poor no one is taking care of customer . I have booked complaint ZZ[protected] dt.22/10/2019 but till now nothing happen . Please do not buy any Kenstar product because product quality is very poor & customer service is worst.

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Address: Varanasi, Uttar Pradesh, 221107

We had registered a complaint for pur kenstar microwave 6 months ago. The engineer came and told us that some parts need to be replaced which will cost around rs 400. He took the money in advance and assured us to complete the work by next week. We have been contacting the service center and service men till date and they just keep on saying the work shall be done in a couple of days. The engineer name is abhishek and service center incharge is sechu yadav. Both keep on shifting the burden on each other and no proper response is received. I am now going to file a fir against the fraud being done by service center

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Oct 21, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

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Address: Bhawani Nagar Uttari, Near Hanuman Mandir, Yadav Nagar, Bhagwanpur, Muzaffarpur, Bihar, 842001

Dearsir,
Refer complaint id zz[protected]. As per schedule service engineer mr arzoo (Mobile [protected]) visited at my residence and after inspection of induction cook top he insisted to take it to service center.
He collected rs. 265.00 as site visit charge and took the appliance with him.
It is 12 days passed since he took my appliance and there is not even single communication regarding repair of induction cooktop.
With regards,

Manoj kumar singh
Bhawani nagar uttari
Bhagwanpur
Muzaffarpur 842001
Mob: [protected]
[protected]

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Oct 14, 2019

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Address: 14km stone, Aurangabad Paiyan road, Village Chithra in, Dist Aurangabad, Pin 431105

Kenstar water heater, not heating, product is in warranty. Consumer contact no is not in use, chennai region customer care also not working. As given details in warranty card 24 months for the product please keep the promise to satisfy the consumers. Iam expecting that the company will respond to this message. My address is no.49, iyyan thiruvalluvar nagar, muthapudupet, avadi iaf, chennai. Pin 600055

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Oct 7, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

R

Riyas Hari

from Noida, Uttar Pradesh

Oct 8, 2019

My TV is kenstar Surya model...ksts2103pc... TV working in good condition... but remote is complaint...this type remote no available in market... please help me...I want a remote...my number [protected].whats app

Kenstar Customer Care's reply, Oct 10, 2019

Please share your contact details and complaint IDs. We will get back to you shortly.

M

ma wasim

from Gobardanga, West Bengal

Oct 31, 2019

Kindly atten my home due to water geyser is tank leakage issue. Plz attend as early as possible.. it is under warranty just passing five months from the date of purchase.Warranty card serial number is A[protected].

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Address: nexcon technologiest pvt ltd. WB-10/11 Renaissance logistic park,near vill padgha NH-3 THALUKA Bhiwandi thane maharashtara, 421302

I am complaint against my water gryser dt 30.07.2019. Engineer was visited at home at he told water tank is leakage its will be replace with in one week. I am continues follow up with engineer mr ashok joshi (Mob no - [protected]) he has not resolve the problem and self my complained canceled with reason user not pick phone. Again i have raised the new complained dt -05.09.2019 no. Is zz[protected] its still pending no body visit at home.

I have purchase this gryser online & complaint customer no. -[protected]

Pl help resolve the issue.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Sep 13, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

K

Kaushik Behera (Lipun)

from Siliguri, West Bengal

Sep 24, 2019

Water Heater giving me electric shock while bathing in front of shower. So please kindly solve this problem as winter day is coming soon.

R

Rajesh kumar tanneru

from Mumbai, Maharashtra

Oct 30, 2019

Cooler was good working position but all the body was getting electrical shock

S

Shashank Bhargava

from Delhi, Delhi

Oct 31, 2019

I've buy kenstar water heater which is in warranty of 2 years. But it is not working properly I've call kenstar customer' care but they refused to take any complaint related to water heaters.

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Address: B 496, Jheel Kuranja, Azad Gali, New Delhi, Delhi, 110051

In the month of may 2019 i had purchased a water cooler on the highly appreciated recommendation of dealer named bhuvnesh kataria for kenstar. After 3 month o[censored]sage the product become out of order due a severe sparking in the wiring. I am continuously trying to lodge a complaint on the toll free numbers provided by the company but a poor response received from the other side. They are not ready to listen about the complaint and disconnected my calls multiple times and even used harsh words during the conversation.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Sep 11, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

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Address: Allahabad, Uttar Pradesh, 211011

My complain regarding water geyser repair which was confirmed on 13-aug-2019, id zz-[protected] is still open. As on date there is no progress. Executive has visited thrice but unable to repair it.

Kenstar service is just helpless and showing lethargic approach in my case. Everyday i get a call from a executive about my raised complain but no one has able to resolve it.

I have decided to lodge complain against kenstar team in consumer forum.

How can a company sale it's product and unable to provide the service within a time period. I am feeling cheated

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Sep 11, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

R

Rajwardhan Sahu

from Mumbai, Maharashtra

Sep 24, 2019

Water pump motor problem

I

its me or nothings

from Mumbai, Maharashtra

Oct 14, 2019

My oxyfryer is not repaired

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Address: Behrampur road, near malhi chakki , Gurdaspur city, Gurdaspur, Punjab, 143521

Website: I was try companies customer care numbers

I bought a juice mixer grinder 1 year ago but now it was problem in top body juicer lid.The top lid having leakage problem and not working to get juice.but in market it have not available.I have try several cities and also customer care not responds my complaint i call all the numbers of kenstar company.please solve my problem as soon as possible otherwise my juice is condemm at all.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Aug 28, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

B

bhalgaon

from Udgir, Maharashtra

Sep 24, 2019

I bought jecuzzi 3 ltr water heater from badamikar and sons solapur on 14/02/2019

model kgt03w2p-dai
sr[protected]

it was not working now

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Address: 500090

I have purchased kenstar 15 ltrs geyser. It stopped working. So i tried to contact customer care number given on the kenstar product guidebook. But that number is out of service. And then i tried to contact the local branch office number given non the booklet, but that number is also not working.

Please do the needful.

My details.
Madhu
[protected]

Thanks in advance.

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Address: LOWER MALVIYA MARG, BODDAM BAZAR, à¤²à¥‹à¤…à¤° à¤®à¤¾à¤²à¤µà¤¿à¤¯à¤¾ à¤®à¤¾à¤°à¥à¤—, à¤¬à¥‹à¤¡à¤® à¤¬à¥›à¤¾à¤°, 825301

I have kenstar jacuzzi 25 ltr. Water gyesar. My gyser is not working properly for last 2 month. Heating problem, the product is under warranty period, i complain to kenstar care, no [protected] on 17.08.19 @ 10:45 am, they lodged my complain, and told me within 42 hours our technicians will visit, but till now no any technicians has come, and i recived a msg last night that your repair completed (Zz - [protected]). But truth is that no any technicians visited to repair my gyser, if compony do not take action within 24 hours i will go to consumer court for my right.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Aug 20, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

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Address: Hazaribagh, Jharkhand, 825301

I've purchased a kenstar 6 litre hotspring geyser (Model no.-kgs06w5m-gde 6-ltre 2000 watt storage water heater) on amazon.in with order no.[protected] dtd. 10.07.2019. The material was delivered to me on 14th july, 2019. But none from the company has turned up till now for its installation. The installation fee is also paid by me. I've made several messages for its installation.

Plz make arrangements for the installation of the above item.

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K

Kenstar Customer Care

from Noida, Uttar Pradesh

Jul 29, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

J

Jass Pabla

from Delhi, Delhi

Aug 5, 2019

I am not getting any contact no., please provide contact no for servicing my geyser. I m from Raipur Chhattisgarh.

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Address: FLAT NO MG-2B-GF, , SECTOR Omicron1, Gautam Buddh Nagar, Uttar Pradesh, 210310

Currently complaint number gha[protected] (Registered on 27th jun) and previously gha[protected] (Registered on 07th jun) are unattended from last 1 month inspite of 100 of phone calls and thousands of messages.

There are high temperatures in northern india and fan is not working.

Details given in the autogenerated message are - will be serviced by umesh ([protected]), svc point [protected].

The service guy will start promising from the morning that he is in his way. Multiple holidays from office and weekends have been wasted in the similar conversation and nobody turned up.

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B

Bala venkata prathyusha

from Mumbai, Maharashtra

Jul 8, 2019

Getting electric spark and burning smell from inside while running.

K

Kenstar Customer Care

from Noida, Uttar Pradesh

Jul 11, 2019

Can you please share your contact details and complaint IDs. We will get back to you shortly.

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