[Resolved]  Kent — kent grand mineral ro

Address:

Kolkata, West Bengal, 700020

I had purchased a kent water purifier on 5th june 2018. On 30th may 2019 i called the kent service centre as the water taste after using the filter was bad. The service technician came on 1st june and apparently sorted the problem. On 2nd june i called kent again as the water stopped coming from the filter. Kent technician paltu visited my place made me pay rs 500 for a change in iron filter. On 4th june evening my filter stopped working again, plus the water taste was not good ever since. I would like to point out, that every time i register a service request kent would send me a 5 digit otp which i would provide to the technician to close the request. This time since the request was placed from 30th may, i decided not to give the otp as the taste of water was still not good even after the change of filter. I’d clearly told him that, but he insisted that the machine was fine. On 4th june 2019 night the filter stopped working again. On calling kent they told me the warranty has expired and now i have to pay for everything. I would like to point out, firstly my first request was placed on 30th may 2019. The technician clearly had not sorted my issue or maybe was waiting for my warranty to pass and then charge me for the future repairs. This is so not fair. I am a consumer who does not have much idea about the machine. So what kent is doing is that the first one year of guarantee they just sent inferior quality technicians, to just pull through the guarantee period or maybe the technicians are trained to do that. Once the guarantee ends? They will charge extra for everything so that i’m bound to purchase the amc immediately. This is not the acceptable quality of service. If i have registered a complaint on 30th may, they should not charge me for the same problem saying that warranty has expired as they have only delayed it.