[Resolved]  Kent — kent selling defective purifiers and not replacing... do not buy kent... kent is cheating

Address:

Krishna, Andhra Pradesh

Kent selling defective purifiers and not replacing... Do not buy kent... Kent is cheating

Hello,

Right from the day of purchase, the kent pearl model of water purifier, i purchased is giving trouble….. Tds gets changed to less than 20 ppm despite of setting to any higher value by the technician.

Also, big sounds keep coming sometimes and machine does not get switched on and not work. Till now 8 technicians have visited but it is of no use. They have given 1+3, a total of 4 years guarantee as well.

When i talk to the area service manager, he gives irrelevant and irresponsible answers. The customer care told to go and check with dealer or service centre and if they agree for replace, get it replaced. Dealer is telling to go and talk with company people. They are playing football game with customer.

Case id:[protected]

Kent dealer:
Sri sai durga home needs,
23-10-1, opp. Sarada college,
Brts road, satyanarayanapuram,
Vijayawada-520011.

Technician came from:
Ram auqa solutions
Patamata
Vijayawada
Asm name: prasanth.

So, i request everyone not to buy kent water purifier as it is cheating customers and also request the required authorities to take appropriate action on kent for cheating customers.