Kent Mineral RO — Kent water purifier

Address:

Vadodara, Gujarat, 390- 022

To,
The indian complaint forum
I sanjay sonar, purched kent maxx water purifier (Serial no: kr[protected]) on dated 01/02/2016 (Which is under warrenty period)
From kalpana enterprises humayun building opp. Samir building, kothi char rasta, vadodra- 390001 phone no:[protected], 2434880
I was having problem on 14/02/16, the water used to fall drop by drop and it took 2 hrs to fill the whole tank. I called customer care and registered my complaint (Req.[protected] and it was assigned to service engineer and he misguided us by saying “the water should fall drop by drop, and purification shall happen only if it fell in that manner".
Then soon on 11/04/2016 another problem occured, the machine stopped working properly and system started alarming the uv filter change alarm.
And we complained on dated 12/04/2016 (Req.[protected] again for that issue, the complaint was assigned to mr. Dharmendra (Cell no. [protected]) pertaining to this issue we called him but he is not attending any call.
On next day of suddenly another person appears and saying the service agency is different we are surprised how company was assigning the complaint to such an unknown person.
Again we called customer care and they were assigned this request to mr gulam (Cell no: [protected]) but this fellow is not picking up the phone.
Now the machine has completely stopped working so as per these incidence we found that machine might be defected so we request you get replacement or money back.
Thus i am requesting you to look after and to resolve this issue as soon as possible.
Thanks and regards
Sanjay sonar