Kent Ozone Vegetable & Fruit Purifier — Placed order on March 31 and still no posession of a working product

Address:

Bangalore, Karnataka

Order placed on March 31 and today is May 9th, yet no posession of a working product. Timeline(2015): 31 March-Placed Online order at Kent Online Store 7 April -Received a non-working Kent Ozone Vegetable & Fruit Purifier. Product wouldnt turn on. Started calling the Ho but they asked me to contact B'lore office. Blore customer service person /Manikandan said he will not pickup the product as it is not RO system. I told him I can travel from my work and reminded that man clearly that it was their company's fault as they failed to deliver a working product. He said that he will get back and he didnt. Again called Kent HO (told them about their Blore service man reply) and they again asked me to contact Manikandan. 8 April - This time Manikandan handed phone to Lokesh and he agreed to pick up the product. 9 April (Sunday)- Lokesh came to pickup the product without calling me. I wasnt at home and said he will pickup the following day. Few days passed and no pickup. 21 April -Sent another mail to HO but no reply. 22 April -Called Lokesh and asked him to pickup immediately. 25 April -Lokesh picked up product Gave a call after few day and he said he is waiting for a part to be replaced and will take 3-4 days 8th March- called Manikandan/Lokesh and they told me their was a loose connection and no mention of a replacement part. I told them to give me a new product insted. They told they will call in half an hour time and as usual they didnt. Kent is run by some NALAY**S. I sent another mail to Customer care but as usual I dont think they will answer. Probably they want me to call HEMA Malini insted. Bl**dy cheap company-Kent