[Resolved]  Kent Purifier — poor spares

Address:

Ahmedabad, Gujarat

I purchased your kent ro because of your advertisment & quality assurance, but in last 3years i really find what you say & ensuring to the customer all looking false.As i have spent so, much money to maintain your kent box ( more than 25, 000) i dont understand it is problem of your poor parts or pethatic services, i just give you example of last year your authorised service provider Krish enterprise-Ahmedabad took Rs.10, 575 to just maintain your machine.every time he gives different excuses. i took contract of Rs.1, 500 on04/04/2013, same day he replaced Rs.2200 ro membarane175 frt, 12/06/2013 rs. 2400 for pump repair, Rs.350 carbon filter change, 31/01/2014 Rs.2500 r.o membrane & Rs.400 carbon filter & also added one filter out side of my.R.O Rs. 800 to save the filter of kents, then again he come to renew contract & he said that your membrane is not in working condition i.e today 24/05/2014 (total Rs.10, 575). he even not maintaing dates we have to call him then only he arrived, I dont understand that is it the company who was claiming in so much in advt. & the fact is that the parts of your ro system do not work properly even for 4months .when i have asked to krish people they were telling your water is not good. i just want to say him that dear thats why we are using RO. I have never expected this from one of the so called best purifier company of india ..