[Resolved]  Kent RO — about ignorance and unavailability of any member for servicing.

Address:House no.152k Sultanpur road,Jagdishpur near Anju TVS agency., Sultanpur, Uttar Pradesh

Attention: as our kent ro purifier is not working from back 6-7 days and we are regularly calling the repairing executive to come and check it out and fix it but they are giving no attention to this... We are so disappointed please help us out in this matter and sent someone to check the ro up. As well as kindly take some action against your persons who are not performing their assigned duties well
I will be highly obliged
Thank you
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2019
Kent RO Customer Care's response
Dear Sir,

We tried to contact you on your given mobile number but call was not connected. Please provide us your registered contact number so that we can contact you shortly.

Regards,
Team Kent
Jul 12, 2019
Updated by Nazish007
[protected]
[protected]
Jul 12, 2019
Updated by Nazish007
Hey please kindly do something in this regard we are really suffering...I don’t wanna say but yes this kind of behaviour of your executives and staff is putting you reputation to threat!
Jul 13, 2019
Updated by Nazish007
As I have complained yesterday but no action is taken till now! I have updated the contact no. But still nothing progress is there.
Actually team KENT I just wanna know that whether you guys actually care about your costumers or just forget about them once you sold your product.
Sorry to say but yes I am so disappointed because you guys aren’t understanding and meeting your customers grievances and after sales services.
Thank you for your concern TEAM KENT!
Verified Support
Jul 13, 2019
Kent RO Customer Care's response
Dear Sir,

We apologies for the inconvenience caused to you. We tried to contact you on your given mobile number but call was not connected. Please provide us your alternate contact number so that we can contact you shortly.

Regards,
Team Kent
Jul 13, 2019
Updated by Nazish007
My alternate no.- [protected]
Verified Support
Jul 13, 2019
Kent RO Customer Care's response
Dear Sir,

We are unable to see your shared number so please share your alternate contact number at [protected]@kent.co.in so that we can proceed further.

Regards,
Team Kent
Verified Support
Jul 14, 2019
Kent RO Customer Care's response
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards, Team Kent
Complaint comments 

Comments

Dear sir
My Compliment Case No[protected], Date 08 July 2019, Still Not Salve.
MRabik's reply, Jul 8, 2019
Dear sir
My Compliment Case No 190708-00102, Date 08 July 2019, Still Not Salve.
MRabik's reply, Jul 8, 2019
Dear sir
My Compliment Case No 190708-00102, Date 08 July 2019, Still Not Salve.
By Mohamed Rabik, Madurai. 7092550330.
Kent RO Customer Care's response, Jul 16, 2019
Verified Support
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
Kent RO Customer Care's response, Jul 18, 2019
Verified Support
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kent RO
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3005
    Pending
    528
    Resolved
    1842
    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
    Kent RO Address
    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
    View all Kent RO contact information