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Kent RO — About service booking

I have purchased kent pearl purifier and its been not working for a 4 weeks now.. i tried to book service through your ro number [protected] on 13th august and a complaint no CMPL 469267 is issued... but no one came for service. after that i booked service on 19th, 20th, 24th, 27th, 28th, of august ... but no one called me or willing to give service for the product... if the company is not willing to give service please issue me a service denial letter..
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Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. You can share your contact details at [protected]@kent.co.in. Alternatively, you can contact us at +91-[protected]. Regards, Team Kent
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    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
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    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
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