[Resolved]  Kent RO — after re-installation and service ,machine started passing electric current while using ro tap

Address:

CHANDIGARH, Chandigarh, Chandigarh, 160002

I Parvati bought Kent super plus RO an[protected]. I recently shifted to new house so I request for re-installation and service .Request has been fulfilled as on[protected] and pre filter installed as per suggestion given by technician.He told that your machine life will be shorter if you are not using this filter, So to protect our machine we installed have in 800/- without bill . After few days on[protected].Machine started passing electric current while using RO tap .which is not safe for us .I called up 2.3 times to customer care to send any technician .But no action has been made from last 3 .4 days .They just said that your case has been highlighted in high priority basis your problem will be solved in 12 to 24 Hours.Don't know what technician had did with our machine which is creating problem now. I am frustrated with the service of Kent.People suggest me to not to buy this machine .But i ignored and purchased. I am living in chandigarh and I think there is only 2.3 agency of service provider.whenever I registered my request for any problem .2.3 different technician called me up for confirmation of my same request.if one technician is assigned for service so why other technician call me for service until it's been fulfilled. I have to tell them that one technician is already in my home for service.So now I am not supposed to request any service from Kent app.