[Resolved] Kent RO — Amc fraud

bharathee

from Mumbai, Maharashtra

Address:

560068

Good Mineral RO claims to be a Kent dealer. They are frauds. I took an AMC from them last year. After that I am never able to reach them. If I call 10 times they would pick my call once. They never turn up to service as promised. I had problems twice after going for AMC. Both the times I got my work done only after calling them repeatedly for weeks together and after bugging them with repeated complaints including direct complaints to Kent. Very very bad service and unprofessional behavior. Never ever buy AMC from them. If you buy, rest assured your money is gone. Cheats!

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May 22, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Kent RO Customer Care's response Dear Sir/Madam,

We deeply regret the inconvenience caused. Please provide your contact details at [protected]@kent.co.in we will get in touch with you at the earliest.

Warm Regards,
Team Kent

Apr 24, 2017

Updated by bharathee I have tried all your standard options. I only get standard responses. I need to speak to someone at manager level to give my complaint. This is not a usual service request. Please understand. An agent of yours is cheating your customers for a long time and nobody has bothered to take any action against them so far. Your customer support guys are not capable of handling this issue. It requires resolution at different level. So please call me or email me to close this.

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Comments

anaveri

By purchasing Kent Ro system we have faced lot of problems in getting after sales service from them. Very irresponsible persons and the people who come to provide the service are not technically trained persons.They even dont attend the complaint in time ( You have to remind them again and again up to 5 to 6 days )

Shivamurthy Anaveri.
Hubli.( Karnataka)
Mob.No.[protected]

Kent RO Customer Care's response, Apr 27, 2017

Verified Support

Dear Mr.Shivamurthy,

as per your telephonic confirmation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

bharathee

from Mumbai, Maharashtra

I have tried all your standard options. I only get standard responses. I need to speak to someone at manager level to give my complaint. This is not a usual service request. Please understand. An agent of yours is cheating your customers for a long time and nobody has bothered to take any action against them so far. Your customer support guys are not capable of handling this issue. It requires resolution at different level. So please call me or email me to close this.