[Resolved] Kent RO — amc issue | |||
I have taken an amc from kent ro by paying the 1500 rs. They told me that every part and service charges are covered in this amc. Now one part of purifier specifically filter has not working properly. When i called to service centre, engineer came and he said that filter is not covered under amc which is very shocking. They never told that few parts are not covered under amc. This is cheating. Kindly help me to get it resolved Was this information helpful? | |||
Mar 31, 2018 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Feb 16, 2018 Kent RO Customer Care's response Dear Mr.Nitin, we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon. Warm regards, Team Kent Verified Support Feb 20, 2018 Kent RO Customer Care's response Dear Mr.Nitin, We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Warm regards, Team Kent | |||
 2 Comments | |||
Comments
After denying for service engineer still came to home in my absence and take signature of my spouse on some documents where he wrote that term and condition was told to customer and purifier is working properly and only service is required while this is not the case. When I took the AMC customer care told me that everything is covered under AMC but now filter needs to replace so they are making excuses which is cheating. Kindly help to take action against them.
Reply
Today At the time of new installation,
It is new machine so why he Kent person opens the machine and he did some changes with making some wire cut and change in wire connection into the machine in the electric circuit while I had not any issue in machine.
Please do the needful .
Regards,
Kuldeep Singh
It is new machine so why he Kent person opens the machine and he did some changes with making some wire cut and change in wire connection into the machine in the electric circuit while I had not any issue in machine.
Please do the needful .
Regards,
Kuldeep Singh
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3006
Pending
528
Resolved
1842
View all 3006 Kent RO reviews & complaints
View all Kent RO contact information