[Resolved] Kent RO — amc money not getting refunded, not getting any service to from dealer

Naveen K Gupta

from New Delhi, Delhi

Address:

A-173, Trans Yamuna Colony, Rambagh, Agra, Uttar Pradesh, 282006

Kent RO Sr No - KR[protected]
Registered Mobile No - [protected]

Kent Service Support is extremely poor. I have taken AMC form Kent Dealer in Oct18 and since then got poor response from dealer.
Now my RO is down since months but dealer doesn't pick phone.

If i call Kent Customer Care they log the case then cancel it themselves Case ID[protected],[protected],[protected].
I have never expected this from such a big company.
Kent direct service engineer visits and say that Company has no responsibility on AMC taken by dealer and we cannot do anything.
I asked him to refund my money. He said you have taken AMC from dealer so you have to talk to him only.

I will file consumer case against Kent for fraud.

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Aug 17, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Aug 29, 2019

Updated by Naveen K Gupta Issue is not resolved till now. I have not received any refund from Kent. RO is still down since months