[Resolved]  Kent RO — amount taken for amc process by kent

Address:

500085

Iam surya d.. Last year i have called to the customer care number [protected] in the month of october 2018 because the machine stopped suddenly... The technician called me and came to my residence and told me that three cylinders have to be replaced and he has replaced it for rs 2000/-.. Then he told me about the amc (Annual maintenance scheme) for which they will be calling me for every three months and the service and the replacement of the filters (Cylnders) and every thing will be done free of cost.. And he came from begumpet secunderabad plice lines from iindus aqua solutions and i piad him rs 6400/- for amc.. The tech moble no. Is [protected].. Till now nobody has called.. And when i am callng him the network is saying that the subscriber has not recharged the phone and hence incoming calls cannot be received.. And 3 days back again i called to the above customer care number which i have mentioned above [protected],, and after telling my details they told me that iam not registered for any amc process.. And in return they told me that i have contacted a franchise.. Why will i call any franchise for an ro service.. I has a discussion with the cc team and they told me that we apolgise for the inconvenence... Who wants your apologiies?? And for our satisfaction they told me that they will take appropriate action for this complaint... And they have enquired about the issue with their area manager in kukatpally (Kphb)..
He called me and asked about the issue and i have explained him.. He told me that the money was taken from so many like this by the fraudulents.. I understood one thing, when the customer has called to the registered customer care number which i have called to it last year also, then why kent ro cheating the customers.. Because they are doing illegal business like this with the customers by robbing their money.. The fault is with the customer care centre from there the call routing is going on to the frauds..

I have had a chat with the senior (Lady) from the cc team regarding this issue.. She is not even bothered about it.. And one more this is yesterday only after calling the cc team they have sent an other technican from (Kphb) kukatpally.. His name is chakri and after checking the ro when he was going he told me that the message will come from another moble no. That the issue is resolved.. And again i pad him rs 300/- for consultation... Agian i called the area manager mr. Mahesh babu and asked him about this... He told me that chakri is new technician and he is not yet registered with the service centre... If you people are doing fraud and illegal service to the customers, then within no time your brand will come down..

Final note : i want my money back which i pad for amc rs 6400/-