Kent RO Complaints & Reviews

Yesterday (1st november 2019) i had requested for services since my kent ro is not working at all but thanks to your engineer team he dont response at all and your bappa mondal your employee you dont have his detail how good?? U guys are working on water and u guys dont know how water is important in life such a pathetic services u guys provide and u guys charge 20k for ro system but when it comes to services u guys sucks then and what can we except when the company dont have his own employees details and the fun part is that they strongly provide the engineers phone no. Which do not exist how good this company we all can understand just they wana sell the damn item of there but in return there services forget it... Never but any kent item trust me like we are suffering for water more than 2 days u guys might suffer more than that... Still my issue is not solved thanks to kent ro

I hv kent grand model. Though there is no mention in the maintenance section at page 10 of kent booklet, i felt there could be a need of maintenance after six months completion and registered request.

Since, i had registered for maintenance check at the 7 month since installation, i had to make payments for replaced filters suspected to be clogged and beyond repair or cleaning. As per warranty, these filters could be cleaned, repaired or replaced free of charge within six months if found unsuitable. This option was not provided just because the first six months was over... So, the user is affected due to ignorance and that there being no clear periodic maintenance defined users are at the mercy of the company's policy.

The company to retain csutomer loyalty, could be flexible for new users in considering maybe 1 month tolerance beyond the first replacement period for the consumables. Also, a periodic maintenance calender under maintenance section could be mentioned at page 10 or appropriate pg of the kent ro booklet (This could be planned such that the benefit of free replacement could be enjoyed by the user post installation).

Most respectfully showeth:
1. That the complainant purchased a kent sterling + mineral ro bearing model no. Kr[protected] from kent ro systems limited on 7th july of 2018 for a sum of rs.18, 000/-
2. That on 07.07.2018 the kent sterling + mineral ro was delivered to the complainant and a receipt bearing no 8408 dated 08.07.2018 for the payment was given by 18, 000/-
3. That the kent sterling + mineral ro thereafter developed certain fault for which repeated complaints were made to the opposite party. However, the opposite party made three effort to rectify the said faults, but not improve yet.
4. That on 02.08.2018 a written complaint was delivered by email to customer care of opposite party, in spite of which, the opposite party acknowledged this email with request id was 11053. (Copy of email enclosed)
5. That the kent sterling + mineral ro has a warranty for a period of 1 year+3 years of free service.
6. That the opposite party is liable for breach of contract as it has not complied with the terms of the guarantee and have acted extremely negligently in attending to the complaint of the complainant and is therefore liable to compensate the complainant for the loss and injury caused to him.
7. That due to the negligent acts of the opposite party the complainant has suffered loss and injury due to deprivation, harassment, mental agony and loss of professional practice, for which he is entitled to compensation
8. That for the purposes of section 11 of the act, compensation claimed by the complainant is below rs. 20000/- so this forum has jurisdiction to determine and adjudicate this dispute.
10. That the complainant is a consumer as defined under the act.
Prayer:
In the above-mentioned facts and circumstances, it is most respectfully prayed that the hon'ble forum may be pleased to:
A. Order the opposite party to pay rs. 50, 000/- as compensation and rs. 18, 000 as costs;
B. Pass any other such order, as this hon'ble forum may deem fit and proper in the interests of justice.

Purchased kent ro (Kr[protected]) almost 10 months back and from the day of purchase it's start creating issue and for that i have complained the customer care various time (More than 6 times with in last 10 months) and they only do a temporary fix and the issue reoccur again and again..

Even after multiple complaint no one from kent ro have investigate the issue properly, they only concern about there otp...

Intentionally the person who have installed the product have installed local parts instead of original also...

Sir,
I have purchased from Kent web site. I received the Washing
Machine water softener on 17 oct 2019. The service was so bad that
after 2 completes and talking with Senior officer on telephonic
conversation on 22 oct, service person came on home on 22 oct 2019.
He don’t know how to install filter. He kept the raiser in bucket &
specking on phone with someone & asking procedure to install then he
given me the strainer and told it is faulty.
I am so unhappy with the service of KENT; Just tell me when this will be rectified.

29 oct till date no updates from Kent.
Don't care about about customers.

Case number[protected]
customer po #[protected]
Sales order no[protected]
place of supply : Maharashtra (27)
INVOICE NO : S[protected]
Mobile no [protected]

I booked a call in 26th October for replacement of RO filter but they didn't change my filter.

Today my warranty period is over and water is not coming out of RO pipes from today morning so tell me what will I do
Shivam is a technician I stay in Baranager Municipality kolkata 700035. 6/1/A Kumor Para Lane Jogesh Apartment.

I purchased Kent RO from amazon in may month 2019, they dint give any warranty card but in customer care they are telling I have 3 yrs warrenty, this new machine is having issue and they are refusing to give free service telling there is no warrenty card in hand such a fraud company Kent pls don’t purchase it

Bloody idiotic Kent contact me at [protected]@gmail.com

Hi, it's been 5 months, every 15-20 days i have to call the technician to service the kent ro system, aa it wasn't working properly, sometimes times the taste of the water changes, sometime s the machine stops working, they simply come n change the coil in every 15 days.. There is no proper solution.. We took amc from kent's authorized service dealer raindrops in january n paid rs.6500.. Which i feel went into complete waste as they don't pick call nor they send their technician.

N now it's been 5 days have registered a complaint on kent ro customer care.. Still there is no one to address the issue. My request no. Given is[protected].

I raised service request for my kent ro water purifier through kent service app... And it got automatically cancelled.. I asked the customer care the reason... And they told me that the technician was unable to contact me on phone.. Though i have no missed calls... So i placed a fresh request... But 3 days have passed no technician has contacted me... I have repeatedly called their customer care.. They always say onething... That your case has been highlighted and it will be resolved within 12 hours

Dear sir/madam, today i have received my kent from online partner and i have requested installation at online portal of kent.
Below confirmation received from kent team.
"

Dear customer,
Greetings from kent!
Your request[protected], is assigned to mr. Mahesh-[protected]. Engineer will visit on 19/10/2019 tentatively at 07:30 pm
Please use registered number to contact him.
Please verify the identity of engineer via this virtual id card: https://fromkent.com/yordfEE

Thank you.
"

But engineer reached at home before to time provided by kent team and installed the kent ro in absence of me at home, when i reached at home than water tank tab is found damaged.
No water is storing in tank and engineer also refused to come at home for close the issue, event time slot provided is also not over till the time.
Really pathetic service from kent team.

Dear sir/madam,

This is related to my kent grand 8-litres wall-mountable ro + uv/uf + tds water purifier (Sr no : kr[protected]) i purchased from amazon in oct 18. As per kent ro app my machine was under warranty till 15th oct 2019. Since last 2 weeks we observed that the amount of waste water was abnormally high as compared to filtered water. On 15th oct 2019, i raised the request for service using kent ro app. After few min, i got one massage from kent saying confirming that my machine is under warranty. (Screenshot attached). On 16th oct when service engineer visited my home for repair, he concluded that there is issue with ro membrane and it must be replaced with new one. He asked me to pay 2500 rupees. When i informed that my machine was under warranty when break down happened. Why should i pay the charges. As per service engineer my machine was out of warranty. When i called customer care for the same, customer care told me not to pay anything as my machine was under warranty at the time of bread down. Even after confirmation from customer care executive, local service team is not replacing ro membrane.

I request you to please direct local service team to replace ro membrane or other required components and resolve the issues.

Hi

I had purchased kent ro water purifier from reliance digital borivali west. After 4 months of the purchase it stopped working and regarding the issue i registered a complain with reliance digital.
Till 3 days no engineer visited, so again i called reliance digital no response and i had to call reliance digital customare care number and was assured engineer will visit in 2 days. Engineer visited and checked the kent ro said the part needs replacement and will be replaced in 2 days. But its been 15 days nor the engineer replaced the part and after complaining in reliance 3-4 times as the need for urgency of the part yet the part hasnt been replaced.
They are just liaing that it is in process and will be replaced but no proper response nor the replacement.
From last 15 days there is no proper water in the house as we are 9 people staying in the house in which 2 babies are there, 1 women is pregnant and its been informed to the reliance digital executive and service persons but they dint take anything seriously.

I suggested for the return of the product and refund as an indian company as there are no parts available and the problem i m facing due to drinking water issue. But they refused the return and told me wait till the part isnt received.

While purchasing the product sales team had assured me about the ease of avaibalitu of the parts and service.

But this is how reliance digital and kent ro brand company fools the customers into buying the kent brand water purifier.

I hope very strict action will be taken against kent ro brand and reliance digital.

Service request number - [protected]

Hi Team,

I recently (6 September 2019) bought the Kent Grand Star by calling the customer service and sales team (+[protected]. The same day a person (Basavaraj Reddy, [protected]) came to my house on behalf of the sales team. He sent a technical expert to install the "Kent Grand Star" and the Kent tank has been leaking since the first day of installation. Already 4 service people visited my house.

Today I get a call from the people of my society because water was coming out of the house due to kent leakage.

Please help me to replace this faulty machine.

Purchase Date : 6 September 2019
Serial Number: KR19032058
Previous Closed Complain Case Id:
[protected]
[protected]
[protected]
[protected]

Current Open Complain Case Id:
[protected]

Thanks & Regards,
Kumar Alok Anand
Mobile : [protected]
Email : ku.[protected]@gmail.com

Recently i bought new kent ro from kent (Kent ace plus 8 l ro + uv
+ uf + tds water purifier), kent service who came to my home to install the ro not installed the ro in the correct place and problem i am facing is the plug of the ro is not reaching to the electric board and for this i am using extension board every time to on and off the ro. Since we are using the ro first i believe service has to inform in clear way but they didn't. Now i am request customer care for the same issue but inspite of sending the engineer again for re-installation of ro in correct place they said they will charge for this. I believe this is mistake of their service engineer then why should i pay for this. Pls help me in this matter.

Regards,
Narayan
[protected]@gmail.com

I mistakenly selected amc instead of routine service in the problem option for requesting service...
Now it still shows to be cancelled and i cannot apply for routine service till it reflects to be closed...
Please help me with that...
My product was installed yesterday and today i've started facing problems..
It's not what i expected from kent......

To whom so ever may concern,

This is to raise a complain against kent ro service. I have raised a complain regarding my ro which needs a repair service on 7th oct 2019 but the company is not sending anyone to fix the problem.
I have called on the customer care three times. Each time, i am speaking to a new person who is just responsible to pass on the message to the other department and keeping the call on hold for 15 minutes. No engineer has been appointed yet to resolve the issue.

We have two ro filtration systems by kent installed in our two kitchen which are for domestic usage. The one under warranty has a tank leakage and the filter requires a change. And the other is just filter change. It's been two weeks that we've been facing this problem which is of great inconvenience as we have regular guests. This is very urgent. Kindly address this issue on an immediate basis.

We engaged rain drop services for a paid servicing in august 2019 for servicing kent ro grand. For an issue with the sediment filter, the serviceman mentioned the previously installed parts are out of warranty and replaced all three filters. They mentioned there is a warranty of 6 months for the new filters. On october 1st the parts stopped working and we called them again. The service man came and checked the parts. Mentioned the filter will be replaced free of cost and they will come the next day since he did not have stock. It sounded fishy but we agreed.

Since that day we are not able to reach any of the specified numbers of the agency. When we call we can know that they are purposefully just picking the receiver and ending the call. Attached is the bill for the recent servicing.

I purchased kent grand plus after lot of research while considering low cost of after sales service cost like filter / charcoal replacement. I had been using eureka forbes water filter for almost 18-19 year & had similar annual cost of 2000 which use to cover 2 charcoal & 1 filter replace in a year.

I purchased kent in june 2018. Even after reaching one year, didn't received any call back from kent on how to proceed for next year amc. Recently in october 2019 my machine started bipping & water flow stopped. Call was registered with kent for service, a third party engineer visited. On inspection he ask me to first enroll for amc with them for whooping ₹ 8500. I told him it is very expensive & not as per what ₹2300 was informed me during purchase. He told me that in ₹2300 only annual service is covered & for filter i have to pay additional ₹3750. I told him that service is covered under warranty.

To me it is very disturbing & alarming, as there is no direct involvement of kent company & no clarification nor any official standard rate anywhere published on any of kent website / mobile apps or any formal quotation. Company insist to install mobile app but even in app there is no mention of amc official charges; on other hand the third party contractor demand hefty money which are almost close to the machine cost.in this amc cost or at much lower price i can buy regular water purifier which is good for mumbai municipal corporation water supply.

The cost of managing this machine is very very high and it is against other market standard.

If there any buy back or refund possible, please take this white elephant back.

I am extremely disappointed with amc being charged & also dissatisfied with service level of kent company & product.

I had purchased kent grand+ product but product not working and after every day call to customer care in 7 days nothing happened.

Within next few days i will go to consumer court.
Customer care given service person contact number but he can't receive call from me.
Customer care always said i will arrange call back to you but never call came to me
Worst service for kent
Genuinely feels sick on you guys of kent
Making fool of people
Never buy any product from kent

Thank you