Kent RO Complaints & Reviews

I stay in NRI layout Bangalore.In my case the RO Membrane (Installed on 21st July 2017) has stopped working in just about 3 months. The original membrane for me also lasted a long time and its this membrane that I have had an issue with.

I think this membrane had an issue right from the begining as their was an issue with the water ever since it was installed. We made complaints and the service engineers did something (in one case even changing the motor) but the issue persisted. I made a compliant again just a few days back and was shocked when the service engineer told me that the membrane (installed on 21st July itself) is clogged and need to be replaced (just after 3 months) as the warranty is only for 3 months. This leads me to believe that they actually did not fix my issue earlier and were just waiting for 3 months to get over so that they can sell me another membrane.

Brochure on KENT website says that 'RO Membrane should be replaced in 2 years' and in case it is replaced and gets clogged within a year it will be cleaned/repaired/replaced free of cost. Getting the product warranty in writing is our 'RIGHT' as a customer and must be provided and 'KENT' cannot deny us the same.

Last but not the least, for an RO worth Rs[protected] is the annual maintenance cost of Rs.[protected] 'JUSTIFIED' (Rs 2500*4 membranes and Rs. 2500 for AMC).

I honestly thought KENT was a good company (which a company impacting human health should be) but this recent experience has exposed their money making mentality and lack of care for HUMAN LIFE including Children. To make matters worse their people do not even respond to calls, which is very unfortunate. I need the issue to be resolved immediately as drinking water is not there in house.
Neeraj Sharma
sharma.[protected]@gmail.com
[protected], [protected]

This complain is to acknowledge you that on 24.10.2017..we rang up to customer care no ..[protected] for changing the filter at the address 18/120 Indira Nagar Lucknow . Same day call from service center lko provides his services and while asking for bill he said the bill will be provided through sms .Today at about 7:57 pm when I rang (my no [protected]) up same coustomer no and told about the incident that took place on 24.10.2017 He acknowledged us that he didn't provide us any service on complain dated 24.10.2017 ..Now I want you to go seriously through this matter and inform us with all the information about my complain dated 24/10/17 and provide the all detail your service centres sended for the services otherwise I will be compelled to take legal actions against you and service centres

Hello kent ro people,

We purchased a kent pristine mineral ro water purifier on 20/10/2016 in the name of vishal gupta. (Serial no. Kr[protected]), since we purchased this ro, it has been repaired thrice and does not function. Please find below attached details of the complaints we filed in span of 2 months:

Comlpaint no. 170915/04278 dated 15/09/2017 which was resolved but problem did not go away
Complaint no. 171008/02655 dated 08/10/2017 which was resolved but problem did not go away

Your mechanic simply made us fool both the time and did not tell us the real issue that its motor has water in it and never fixed it.

We filed the complaint again on 20/10/2017 with complaint no. 171021/06865 which has not been resolved yet but was committed to be resolved within 24 hours. We also got the message that the machine is still under warranty but still the complaint is pending with you.

This is not accepted from such a reputed company. We are not at all satisfied with this product as this is not working properly. We need a replacement for this product as we are tired of this disgusting product. We paid 19 thousand for this ro where other similar products in the market are sold for 5-6 thousand, just because of "kent" brand name and quality.

We have followed up many times with the service center but didn't get any response back.

We never expected this thing from such a reputed company and we are buying water from outside from last few days.

Please replace the product as this is faulty device from the very starting. If you don't fix this problem, i will have to go to consumer court for this.

Details:
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Full address: h. No-16, loomba street, dandi swami chowk, civil lines, ludhiana - 141001, punjab
Product name: kent pristine mineral ro water purifier
Machine serial number: kr[protected]
Registered contact number:[protected]

Dear sir,
From the vary first day the purifier has problem if leakage and i had complain so many times and now your engineer is replacing the sensor with old and used sensor part, i want the replacement of my purifier as it has manufacturing defect. I am attaching herewith the snap and video of your old sensor which the engineer brings. If i dont get the resolution as soon as possible i will go to the consumer court. I hope you will understand my irritation.
Serial number - kr[protected]

Very bad service from kent service providers, need to call 20times to attend a single complaint... Even after service machine gives trouble atleast 10 times in a month, surprisingly the engineers say this is how the machine works. And they are very reluctsntvto attend, every time they attend the complaint we need to pay their services charges, i am spending more then 3000 $ every month for service providers which is more than machine cost. Please look into the matter and do the needful.

I have purchased two kent purifiers a few years back, one of them is of no use and the other one stopped working so i called the customer service, they repaired it but it gives dirty water, not at all fit to consume. We consumed the same water for a few days and now we are suffering from many health issues. Both of the kent water purifiers are not working well. Even after repair. And it needs repair every now and then, so i want to file a complaint againist kent ro company

I bought my kent ro last year in december. They had promised one year maintenance free with the product. It’s been 11 months now and i have not received any servicing of the ro inspite logging a service request on the given phone nos. And the website. The team is extremely un-professional to talk with. Please connect me to the senior officials asap so that i can understand what is the working methodology of this “very reputed” company.
Thanks
Divya bajaj
+91 [protected]

I have shifted my residence and placed an installation request on october 23, 2017 afternoon. It is now october 25, 2017 evening and there is still no technician that has visited. On calling the customer care number; i was told that it is festive season and we are short of technicians. Like seriously?? Is kent some local supermarket that does not have manpower during festivals. Is this the service that is promised??

I have registered a complaint for my ro system on 23 oct 2017 in customer dept then i had called service man mr. Mayanker [protected] he us demanding extra money so i told him that i have taken amc for 1 year so y should i give extra money after that he start shouting and abusing on me... I want kent ro company should take action otherwise i will file a case on kent and service man...

[protected]@kent.co.in
To day is 23.10.17 but no action is taken by the company normal complaint is considered every time. Don't know where to complaint and who is responsible for reply and action?
Narinder singh

[protected]@kent.co.in
16.10.17
We purchased 11031 kent vegetable cleaner, invoice no. V[protected] dated 24.7.17reg. Office h-35, south ex., part-1, new delhi.
It starts malfunctioning and complaint was lunched on 10.10.17 and complaint no. Id dl[protected].
Attended on 13.10.2017 call voucher no. 054149, service center no. [protected].
After inspection they taken to their work shop and returned in the evening without rectification. They informed that spare part to be changed and it will take at least one week.
Why the company is marketing under quality product which cannot work for three months. Moreover company lethargic attitude towards services of product which is being sell by the company related to health. Person taken three days to attend the complaint and asked further a weeks’ time.
We will not accept any replacement of part for new product. It has to be replaced or return our may with interest immediately.
Narinder singh,
G-128, naraina vihar,
New delhi-110026,
India.
M/0. [protected]
 
[protected]@kent.co.in
12.10.17
We purchased 11031 kent vegetable cleaner, invoice no. V[protected] dated 24.7.17reg. Office h-35, south ex., part-1, new delhi.
It start malfunctioning and complaint was lunched on 10.10.17 and complaint no. Id dl[protected] but nobody attend so far when try to check on the costumer care we informed that your mobil is not registered thereby complaint cannot be retested.
We are planning to buy 3- 4 nos. Of pieces for diwali gift but now we have to rethink as the attitude of the company to-wards the complaints.
Narinder singh,
G-128,
Naraina vihar,
New delhi-110028,
P. No.25793414, m: [protected].

I had lodged a request with customer care regarding water purifier not working on 20.10.2017. My request registered number is[protected].
I have amc for the water purifier. It was informed that the same will be attended within 24 hours. Even after more than 48 hours my request is unattended. Please expedite service.

Ravindra
44 ankur apartments
Delhi
[protected]

Hi kent team,

I have purchased kent 9 prime ro+uv on 22nd jan 2017 through snapdeal. I have registered a complaint regarding my water purifier. Request no.[protected] as the purifier was unable to purify water. The technician visited on 20th october and identified the problem with the carbon filter and said that it would cost rs.1000. I asked him the reason for the issue and he said that water quality or the pressure of water. I came to my senses and asked him what else could be the reason the issue. He reluctantly said that it happens and needs to be replaced. I told him that i am unsatisfied with his reason and i would contact kent customer service.

I contacted kent customer service and explained her the entire issue, she at a point told me in a rude tone “sir if you want to replace them replace or else don’t”. I explained my concern again then she transferred/escalated the call, i was on hold for more than 8 minutes and then requested for call back which didn’t happen. Again, after few hours i called kent customer service again this time they said that they would send a senior technician and i specifically stressed that i would need a proper reason why the issue occurred and then only i would replace the filter. To my surprise my request was cancelled without any reason, i tried calling kent customer again, but they were closed.

Now below are my points which doesn’t make any sense why the filters stopped functioning:

Under kent maintenance manual it clearly states that the filter needs to be changed for every 12 months (Same being mentioned on the filters) but the service that these filters provide is less than that.
The purifier uses only drinkable municipal water for its entire purification process.
The pressure is fine as the technician who installed it, cleared it at that time.
On the same date my friend purchased same purifier but there is no problem whereas they use hard water.


Experience with kent technicians:

Today on 20th october when i repeatedly asked the technician about the reason for carbon filter going bad he then stared giving many unreliable reason as “the people who use purifier in ground floor get better life than the people at first floor”. And when he came to know that the filter warranty he changed his tone and directly quoted price for changing.

A technician also visited me few months back and i asked him to check my machine for any problem, he said that the machine has no problems (When he came to know that it being the 6th month). He just hammered the carbon filter and said that its working fine, when i discussed the same with my colleagues and friends who use kent they said that the technicians won’t identify any problem till 6 months are completed. Once 6 months are completed they start telling all the problems.

I purchased kent knowing as the brand has better reach and many people have been using. Also, i have purchased knowing that other brands would provide me a better deal.

My request is that you change the filters which has been causing problems at the earliest so that the trust and a good name on the after sales service is restored.

I hope you would take this complaint as a mirror image to your after sales service and resolve it at the earliest.

Regards,

Nikesh konda.

Hi sir, this is to bring you in notice that these kent ro systems have no morale and obligation for the customer. They are looting people, they dont have control on their faulty fraud franchise system which simply loot customers. This is my second time when my machine has stopped working two days back (12th oct 17) only i replaced ro memberane with one of their franchise and now it stopped working, the worst part is these guys are not ready to come to address the issue, please take action on these. I n last 6 months i have spent more than 7k on the machine and mental pressure. I want this to be resolved as soon as possible.

Just four days post installation water inlet problem is happening.Technician are nor ready to provide service within 48 hours.They will give you a random call on working day and ask you to leave office and come.They wont adjust timing talk rudely and auto cancel the request.You have to pay 19 k and die starving from water. Rude professional low quality kent ro and its technician.Please don't buy anything from these cheaters.I am posting number of that rude technician ph([protected]).
Please take action and improve both quality of your product and professional behaviour.They should be banned from selling these junk products in market.Chroma store should stop tie up with these crap cheaters.

Dear sir/ madam

It is intimated that none of the technicians are attending to rectify the complaints lodged by them with in 24 hours. After repeated calls they are attending after 72 hours and it is also submitted that they are not addressing all the complaints on the same day of visit. Therefore i request your good self to advice/direct your authorised dealers/ technicians to rectify the defects with in 24 hours
Thanking you
P. Rama krishna
Mob no.[protected]

Purchased Kent RO PEARL in August28th 2017.
Date of installation 29.08.2017.

PROBLEM: BLUE LAMP CUT.
Lodged complain through customer care. Service personnel visited several times. But Lamp is not replaced. Though it was assured. Already two weeks passed.

Hi,

I wanted to register complaint regarding the service provided for my recent complaint (Request number - [protected])

I have purchased last month kent wonder purifier approx 16thousand. Till purchasing date its not working properly yet. I have registered complain many time.
It created problem various times and today, we are again facing the same issue of water not coming. Its not happening 1st time. It has happened multiple time in one month
As per your engineer i have installed extra pre-filter with kent wonder and i had paid 700 for this pre - filter. But issue not resolve till now.

I am very upset with the quality of products you are providing. This is not what i expected from a big brand like kent.

I am extreme unhappy with this repeated problem and want the kent management to replace the entire unit itself as i am sure the problem lies in other complements leading to such repeated failures.

I expect a response from the kent support management.

My registered mobile number : [protected]

Regard
Laxmi narayan
[protected]

I, a kumar, have filed a complaint about my kent ro not working in september 2017. My complain number is 134514. After my complain, a mechanic named kiranpal visited my home on 5th sep. He told me that i hae to change ro membrane and a lot of other component. For that i paid rs 4735 and visiting charge 300. After changing components, ro started leaking water but the mechanic assured me that after 2 to 4 hours, it will stop leaking. So, being a naive i believed him. But ro did not stop leaking and its upper body totally filled with it. And, once again it stopped working. I called kiranpal again and he told me to file complain once again. I dont know what the hell happened but you people should take it seriously as i have installed ro to get pirified water not for complaining again and again... And the mechanic came once again and he changed the tube for rs 450 and visiting charge... But once again my ro is not working... If you people are so irresponsible then i have no way... I will go to consumer court.

I brought kent ro on 8th oct 2017.
As per the amazon instruction i called customer care on 8th oct 2017 and got the request number for instillation[protected] having saying that installation will be done in 48 hours.
Day 1 (9th oct 2017) - no update.

Day 2 (10th oct 2017) - i called the kent customer care again and explain the product and 1:38 pm i got sms that service engg assign to (Name - mr rammurthy, ph - [protected]). I called that person and he is replaying me that he is calling me from morning and i am not picking the call. The fact is that i did not receive any call from him. After that he told me he is coming in one hour. Even after 7 pm he was not picking the call.

Day 3 - i called customer care again. Some body called the area manager and told me that it will be done today.
I called the same person again but the person is telling i can not come today i am not leave.

I dont know what to do now. Kent ro is there my home from past 4days.

Thank you
Apramit

Unfortunately i don't have storage for water and totally dependent on ro i am using and after putting request on customer care technician not even assigned after 24 hours
What should i do when i get response from customer care ". Sir please wait 24 hours not completed from the time your request"
This response i am getting till the end of 24. Hour and now they are saying please wait your request had been forwarded to senior management