Kent RO Complaints & Reviews

Hi kent service center,

I have purchased kent grand + approx 7 months before and in last week see the water flow got very slow in and out from machine.

I lodge a complaint and from kent got one engineer visit to my place in dombivli. He was drunk and smelling and he opened the complete machine and cleaned all filters saying either it is gone damaged due to tanker water supply or need to check further.
br...

Kent RO fall down and broken by mistake of installation team service. I was said them that fitting is not well but team say no problem No any case fall down till dt. Please help of customer...

I have register a compliant on friday. And balakrishna with mobile number [protected] was assigned. But this guy is not coming to my home, not pick my call and he didn't call me till now. Its already 72 hours completed.

When i called to customer care, they are telling they are going to assign some other guy to fix this problem and that to i have to wait for next 24 hours. What is this? Who is responsible for this?
br...

I had purchased kent ace 7 ltrs in feb this year (2017).
In the month of march 2017 the tank of the filter was not filling, lodged a complaint and got the filter cleaned.
Same issue popped up on 23rd sep 2017, the tank was not filling. The service engineer says that the filter is to be replaced and he is charging rs. 1000 for the filter while the device is under 1 year warranty.
Why should the customer pay during warranty...br...

Hi,

I got my kent pearl water purifier serviced on 26.07.2017 which includes changing all water filters. It is done by aqua world, bangalore. They charged me rs.2900/- for the entire activity. However a couple of days back my water purifier stopped functioning due to some electricity issue. I called kent service customer care and they send me someone from dynamic ro services, bangalore. The service person came and told me...

Hi,

My kent ro stopped working. Since it is in warranty so i asked dealer to check it. But he is constantly avoiding my request and not checking it. Everytime i call him he makes new excuse like, all my technicians are not at shop, it is too much traffic on the road. It seems i am trapped. Please help me.

Dealer name : moti enterprise
Address jawaherpuri near police chowki, budaun (243601)...

Hello,
Please go throught the attachments.
On 22nd sep 17 friday i got a call from kent (The same girl voice) asking to provide the last free service within warranty.
So, i agreed to take the one. Withing few hour the person in attachment 5 (Ph. [protected], he is the friend of the person who have installed the ro) came to my house. My senior citizen father and mother was at home. Immediate after he came to my house...

My name is aruna rangaraj, 507, solitaire apartments, maharshi marg, silpa park, kondapur, hyderabad, telangana.
The above is my registered address. And my regstd ph no:[protected]
I would like to lodge a complaint against your authorised dealers, rs enterprises, kukatpally. They are engaging technically ill-knowledged personnel as their service technicians. The owner or in-charge, harish reddy is very arrogant in his communication....

I purchased kent ro for 18000/-rs just completed 1year, 2days back water leakage problem came, kent engineers attended the issue, asking 3500rs for spare change, assembled water purifier available in market for 6000rs whole unit, but i thought kent product run atleast 3yrs, thats why spent 18000/- rs for that, i never suggest to buy kent products, better go for local water purifiers.

Thanks & regards
Ln. Mohammedbr...

Sir, I have purchase a kent water purifier from Roopa Electronics in OCT.2017.
I have expense of Rs.18500 for this but no any service provided by you for cleaning and others. So, please arrange for service.
Thanks

Yours
ALOK KUMAR SHRIVASTAVA(MOB.NO- [protected])
Q.NO-I-905, HINDALCO COLONY
RENUKOOT
DIST- SONEBHADRA(UP)
PIN- 231217...

Kent service is the worst of services provided to customers. They are the most unprofessional and do misbehaviour towards customers and do not cater to any of the customer concerns/requests.

I raised a service request for sunday (17th sept 2017), on a urgent priority basis.
The service center name "alex home appliances" sends technicians.
Have number of complaints against the center :
1. Their technicians...

I bought this product 3 months back with 1 year warranty (Serial number: kr[protected]). The filtering is not at all consistent and it has totally stopped now. After several complaints an engineer visited the spot and refused to do warranty service. Repeated calls to the customer care +91-[protected] has resulted in only false promises to resolve the issue.

I've decided to approach the consumer court to log a complain against...

We have purchased kent ro with the information given to us that yearly total maint cost will be around rs. 3000/-.
But facts are quite different. I never imagined kent product is so bad that i have to spent around rs 8000/- in just 6.0 months and there is no warranty for a single day after repair.
Rs. 3000/- paid in nov-2016 for repair contract including pre-filter cartridge.
Rs. 1000/- feb-2017 (Minimum cost for repair).br...

I had bought a water purifier (Green one) costing rs 7400 just 1-1/2 years back.
I had bought an amc also but whenever i face and issue and call your engineer. He asks us to change some component and charge rs 1000 on an average.
We have spent almost 4000 in the last 1-1/2 years plus the amc charges rs.900. I is quite disappointing that when we go to buy the product.. It is said that it will not cost you more than 1000 per year...

Have been using this water purifier from close to 7 years now. Till now whenever there was need for service, i used to call one of the franchise and get it paid service. Last time (Mar 2017) i happen to opt for amc and paid 8, 500 inclusive of my regular replacement along with amc for one year with one of kent franchise - water world.

Now, it was almost 6 mos, i called several times to get it serviced but till now no one has...

I have taken kent ro-grand purifier on 03-aug-2017. After a month of installation, finding some smell in the water. I have lodged complaint 4 times with the registered mobile no. [protected]. But, even after that none of the service center have responded. I request you to resolve the issue at the earliest....

Please never purchase kent ro. Stop using it. The dealers are big fraud and they have really spoiled the name of kent as a brand. The day i had purchased my kent it has been a disgusting service from below dealer.

Shri sai enterprises, #1, mig g2, 17 f main, khb colony, 5th block, koramangala, bangalore - 560095
Tin : [protected]

Contact :- naveen - [protected] (Biggest fraud and cheater)
Contact :- [protected]...

The ro system was serviced on 27th feb, 2017 by kent rep and the membrane was replaced for which i paid rs 2500/-. During the assembly, the frt was wrongly put in reverse direction by mistake or by ignorance by their rep. I brought it to the notice of kent rep that the filtration rate has drastically gone down after servicing and very little water is coming out the drain pipe. But i was told that this is a good sign and i should not worry....

I got my kent pearl serviced in last month. I asked for full service and i am charged nearly 6000 /- for that.

After one month, beep sound is coming. It beeps for some time and goes off. When i called for customer care, they are saying that i need to pay for 300\-
For checking it and additional costs if any will be charged extra.

I have done for full servicing and paid almost half of the product cost....

Dear sir
Service complaint for machine kr[protected]
We have registered 4 complaints for service of above machine under following complain numbers
1. [protected]
2. [protected]
3. [protected]
4. [protected]
All were cancelled without any explanation being shared to us and in the process it has already been 1 month.
Today we started following your call centre strictly but still they have...