[Resolved] Kent RO — bad servicing

karan.mundhra20

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 700091
Website:	Kent RO puifiers

During the warranty period, i tried calling kent and there as no one to clean the kent and every time they said that it is ok without opening the machine.

Just a month after warranty was over, i had to incur inr 3000 and the mechanic said that kent has not serviced otherwise it could have been noticed beforehand only. Who should suffer this loss. The duty of the company is to service but u people don't want to service till the time anything goes wrong.

You people just cant sell the product without any after sale service.

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Aug 23, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Kent RO Customer Care's response Dear Mr.Mundhra,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Jul 20, 2017

Kent RO Customer Care's response Dear Mr.Mundhra,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent