[Resolved]  Kent RO — breach of warranty

Address:

KENT RO Systems Ltd. E 6,7 & 8, Sector-59 Noida 201309, Uttar Pradesh, India, Gautam Buddh Nagar, Uttar Pradesh, 5600040

Date of incident / service : 10th august 2019
Product : kent maxx water purifier
Sector : consumer durables/ water purifier
Warranty status : yes
Serial no. Kr[protected]

Service tag no. [protected]
Job sheet /invoice no. 3668

I had requested for routine service of water purifier. The service engineer changed the following parts & charged for these items
1. Carbon filter
2. Sediment filter
3. Uf membrane
4. Service charges

The product is under warranty and as per warranty terms and conditions i[censored]f membrane is replaced within first one year it should not be charged for replacement or repair.
Also no service charge is applicable for upto 3 years.

I have been cheated for above items 3 & 4.
My concern is as i will have to continue using kent ro services every year for filter replacement or other services, they may continue to cheat me and many other consumers in some other way.
In this regard as i have lost trust in kent water purifier, i request kent ro to take back my water purifier and refund me the entire money i paid for it with applicable interest, compensation, also falsely collected service & replacement money immediately. I no longer wish to continue using kent products after this experience.

Request to make a effective resolution & help consumers for justice.