[Resolved]  Kent RO — call center misinformation

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	www.kent.co.in

On the 01 nov today, i called up the call center and told the girl there to send aperson for servicing since the product is under warranty and was las t serviced in jul 2017.
She refused to entertain my request and told me that nobody can be deputed unless there is a defect in the system installed.
I all the time thought that in noida we have to clean the filter at least once in three months.
I dont understand what is the use of amc if nobody is going to service the kent ro unless ther is a defect
The engineer who visited the house today told me that candle should be changed every month. Now who is going to do it.. Unless there is a defect in the ro.. Contradictions!! Eh!!