[Resolved]  Kent RO — charging money for filter change in warranty

Address:Gautam Buddh Nagar, Uttar Pradesh, 201303

I had purchased kent ace 7 ltrs in feb this year (2017).
In the month of march 2017 the tank of the filter was not filling, lodged a complaint and got the filter cleaned.
Same issue popped up on 23rd sep 2017, the tank was not filling. The service engineer says that the filter is to be replaced and he is charging rs. 1000 for the filter while the device is under 1 year warranty.
Why should the customer pay during warranty...

And how does the filter become faulty in just 6-8 months???
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Nov 1, 2017
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2017
Kent RO Customer Care's response
Dear Madam,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent
Verified Support
Sep 28, 2017
Kent RO Customer Care's response
Dear Madam,

As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
Complaint comments 

Comments

Th filter generally costs Rs 500.

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