Kent RO — Charging money for technicians fault

shalini sethi20

from Gurgaon, Haryana

Address:

New Delhi, Delhi

Hi, I got filter replaced on 19th May 2015 after which there is an leakage inside the RO system. This is because the technician had not fixed the pipe firmly. Now When I called the customer care on 3rd June they said that I have to pay for the technician visit. There rule states that the subsequent complain should be in 15 days.But the leakage started on 14 th day and we observed it for two days to confirm the problem. Now my question is that its just one day past 15 day deadline and its due to technicians fault then why should we pay Rs300 for another visit. No One is registering our complaint in this regards. We also talked to customer manager Mr Vishal and he is not even interested in listening to us. This is the worst experience we are getting . Regards, Ankush Bhatia

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Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr.Bhatia,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

shalini sethi20

from Gurgaon, Haryana

Thanks for your prompt reply. The RO technician came and he fixed the problem. He understood our discomfort and did not charge any money for service. We appreciate his help and we were angry with your customer care as did not even listen to our side of story. We would appreciate if you look into that respect otherwise we are now satisfied. Please let me know in case you still require any other information from our end.

Thanks

Ankush Bhatia