Kent RO — Cheating by kent service provider

Address:	Officer's colony ,Lumding
Website:	Kent RO water purifier

I filled a request for kent service on 23 April. At first, they told me that there was no medium for transport so they can't provide the service immediately. But my Father works in railway and there was no such kind of problem-related to train. Then I asked them to send someone who lives in our locality but they said that there is only one service provider in your locality but currently he is unavailable. So I asked them to send any service provider who can reach fast to us because our kent was giving bitter taste water. Then they called me on 1week of may they asked me about my location and what problem I am facing then he said currently I am in Guwahati so I can't come right now. Then I asked him that if don't want to give service then just give me the service charge I'll do it on my own then he immediately cut the call. And after whenever I tried to call he never picks up the call. After that several times, I received the message that my request has been canceled. I even talk to kent customer care they said that will soon send someone to do the service.
but no response came after so many calls and messages a guy came on the 19th May. Then we asked him what's the problem with the service provider in our locality he said he was busy and the only one in our locality in every rude manner. then he said there is no warranty on machines and he said there is a warranty only on some parts of the machine. but we already have a machine in my grandparents' house in Patna and we are using it for 7 years and we are known to all the service about the kent ro. then he said you must not interrupt me I know what to do . Then we said we will know everything and then we will fill a complaint against him. Promptly he said Yes go and fill a complaint against me . And let me see who provides you service now. And he left without giving service. we contacted customer care many times but the response came every time we sent a request all it gets cancelled. It's been over two months but still, the service hasn't been provided. either you give me the cost of service I'll do it on my own or provide me with the service. And you must take an action against such a service provider.