18th December 2021
Dear Mr Mahesh
Complaint Reference no.: Reference Id 339127
I am a senior citizen and I am cheated by Kent and the Om Shanti Enterprises, Kandivali, Mumbai.
I am a owner of Kent RO water purifier (prime model). I had registered through Kent in July 2021 and this complaint was forwarded to Ms.Om Shanti Enterprises, Kandivali, Mumbai (Owner Mr Prem Gogalia) and 3 of its internal candles or cylinders were replaced. Subsequently there was problem with the water purifier on November 23rd 2021 and I registered the complaint once again ([protected]@kent.co.in and [protected]@kent.co.in). The service engg Mr Vivek Yadav came and tried to convince me of the advantages of the Annual Maintenance Contract (AMC) saying that everything including parts will be taken care of in the AMC. I entered into an AMC after paying Rs.2500/-.
While leaving my place after the payment was done Mr Vivek Shetty says that we will take care of only the electrical parts not the entire Kent machine. So immediately I said if that is so then I would like you cancel the AMC. This is cheating ; at first he said all parts will be covered in AMC and in 15 mins once he received my payment your engineer say just the opposite.
He requested me to speak to his Boss Mr Prem regarding the refund and cancellation of AMC.
I immediately sent an email dated 24th November 2021 and called on your number[protected] on the same day and thereafter more than 10 times. I spoke to Mr. Ashish and Mr Rajput and so on.. Besides that I have sent 4 mails and all that I am being replied through mail or your call centre is "we are looking into the matter and will be resolved immediately.
Subsequently December 13, I was introduced to Mr. Deepak (your Regional Manager in Mumbai Mobile [protected]), and he said "the amount will be returned to you immediately."
Today is the18th of December and I have not received any solution nor my amount of Rs.1700/-
On 16th December there was one more attempt by your service centre Om Shanti Enterprises to cheat me. I had not registered any complaint and the service engineer Mr. Sunil lands up at my place saying he has been told to service my Kent machine. This is really shocking. I am a senior citizen and this is increasing my stress levels. I feel I should registered an FIR and suit the company for cheating a senior citizen.
I request you to seriously look into the matter and investigate the cheating that is going on in this region.
Thank you.
Franklin Castellino
Cell :[protected]
Was this information helpful?
On 29 April 2022 technician from Om Shanti came to my place to resolve low flow issue.
he convinced me to enter into an AMC which I did. this was supposed to include all filters including the carbon filters which he did not have with him at time of visit.
he replaced other filters and promised to return next day to replace carbon filters.
many phone calls later on 29 May 2022 a technician from Om Shanti appears at my door saying he has come to replace the carbon filters.
When I checked the filters they were DUPLICATE - NOT MADE BY KENT. When I questioned the technician about this he had no answer. He then called his supervisor who wouldn't talk to me, instead he told the technician to try and convince me by telling me that filters have come in a packed box etc... Obviously I sent him away without changing the filters.
there after I contacted kent customer care with this complaint. The person who answered could not resolve this issue and told me that her supervisor would call me within a few hours...no one has called yet.
Wil wait for another 2 days then will seek advice from consumer forum how to proceed further with this.
attached are pictures of duplicate carbon filters that Om Shanti tried to install im my machine...
They clearly don't have any regard for the health of their customers who have put their trust in them.