Kent RO — Company delivered me defective product and not repairing it

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	kent.co.in

I bought a Kent Grand in October 2014 with one year onsite warranty. The machine functioned properly for first few months but later on it got some glitches. The machine used to stop functioning every few months. Since the machine was in warranty, the company mechanics visited my house and changed the defective parts. After some more months the machine started facing a very serious problem because there was some manufacturing defect in it. The machine automatically stops and starts many times during refilling of drawn water. I several times raised a service request and company's mechanic visited every time but could not rectify this defect. In September also, the machine stopped functioning completely. So, the company's mechanic visited, he changed some parts but could not remove that defect of frequent on-offs which was the main reason behind the stoppage of the machine frequently. Thereafter I raised complaints to the company several times, but gone unheard. Now, the official warranty of the machine has expired but since the defect was intimated to the company many times during warranty, it is the responsibility of the company to repair or replace the machine at its cost. However, the company is now neither attending my complaint nor replying my mails. The company is only concerned with its income. Its representatives frequently calls me and request for AMC fees. However, I refused to take AMC as the services of the company are very poor. I am going to file a suit in court of law. I advise all citizens not to buy a product from Kent. It charges a hefty amount of Rs.[protected] for the lowest versions of its product and supplies defective products to cheat its customers. I will somehow recover the cost of my machine by resorting to legal actions but no one should ever think of buying a Kent product.