Dear Kent Customer Support,
I have been a loyal Kent customer for the past 15 years, trusting your brand for quality and reliability. However, I am extremely disappointed with my recent experience. I purchased a Kent Alkaline RO Purifier approximately six months ago, expecting long-term durability. During a recent service visit, your technician informed me that the RO membrane has already stopped working.
A critical component like the membrane should last much longer. This premature failure raises concerns about the product’s quality. As a long-time Kent customer, I request an immediate resolution, either through a free replacement under warranty or a satisfactory solution.
Product Details:
Model: Kent Ace Alkaline
Purchase Date: 3rd October
Purchase Platform: Flipkart
Registered Mobile Number: [protected]
I request you to prioritize my complaint and provide a resolution at the earliest. Looking forward to your prompt response.
Best regards,
Vipin Dhone
[protected]
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