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Updated: Sep 26, 2025
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Kent RO reviews & complaints page 4

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P
Preetam7541
from Banka, Bihar
Jul 7, 2023
Jul 8, 2023
This thread was updated on Jul 8, 2023
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Not providing service as in warranty period

Address: Dhouni, Rajoun, Banka, Bihar

My product name KENT 16055 Electric Kettle Aqua | 16055 | Not providing service as in warranty period
I called 4 times but was told that our senior will talk to you in 2 hours but not done yet and number and address of a service center was given but when reached at that address the service center The people said that no work of kent is done here.
I filled a service request for under warranty product for not working. The customer...
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Balveer87
from Shyamnagar, West Bengal
Jun 30, 2023
Jul 3, 2023
This thread was updated on Jul 3, 2023
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Mis-Selling of Kent Water Purifier

Address: Kent Distrubter, Anwesha Enterprises

I have purchased a Kent water purifier from Anwesha Enterprises Sodepur, Kolkata in November 2022 through your sales manager Mr. Suman came for demonstration, who has explained me that Kent is offering 1 year warranty with 3 years extended service free with this product but now the service center M/S Anwesha Enterprise has refused the replacement of faulty carbon filter and sediment filter stating that there is only 6 months warranty. Since...
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SanBanAn
Jun 20, 2023
Jun 22, 2023
This thread was updated on Jun 22, 2023
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I have purchased Kent RO Ace machine in Aug'22.Within 3 months it was showing issue. I have given the complaint to customer care and they have sent the local franchisee agent which was not equipped with knowledge and said the machine is ok without opening the parts. I requested him to change the filters probably not working fine.

Prior to Kent i have used aquaguard high-end models since last 15yrs and amazing service however the first time kent machine & service is pathetic.

I have to chase with service engineer for more than 2 weeks and now they are asking me money to repair it.The first engineer asked 4600 for membrane/kit changes & second engineer said 1100.

Have purchased the product 10 months back and since then facing issue with local service providers.

THEY AE LOOTING CUSTOMERS.THUS PLS DONT BUT KENT RO EVERRRRR...SINCERE SUGGESTION.
Kent RO customer support has been notified about the posted complaint.
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Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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    Manish06
    Jun 13, 2023
    Jun 15, 2023
    This thread was updated on Jun 15, 2023
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    I filed a service request for under warranty product for low water flow. The service person came and said install an exterior candle filter. I refused as it was not of kent. The technician intentionally damaged sediment filter and now that water flow stopped completely they are misbehaving and abusing ladies. Even after complaining on given contact no. Their response is jo karna hai karlo.

    If this is service for under warranty I wonder what will be after warranty is over.
    Kent RO customer support has been notified about the posted complaint.
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    Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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      S
      Swativilla69
      from Bengaluru, Karnataka
      Jun 6, 2023
      Jun 7, 2023
      This thread was updated on Jun 7, 2023
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      Address: Grand la casa villa 69 RK farm gate Chandapura anekal road

      Dear Team

      We purchased Kent Ro in the month of August 2022 and facing an issue. After logging the complaint the engineer came to our home but did not touch the Kent as we did not had warranty card which the dealer did not give. However i had a bill but the engineer and his team did the accept and refused to give service. Dealer is no longer picking u the call and i don't have the warranty card i have only the bill. The Kent team asked me to pay for the service and also for the part even though it's under warranty

      Kindly look into this and resolve my issue
      Kent RO customer support has been notified about the posted complaint.
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      Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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        R
        Raj809
        from Sultanpur, Uttarakhand
        Jun 3, 2023
        Jun 5, 2023
        This thread was updated on Jun 5, 2023
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        The Technician came without any tools to open and he was asking the tools from Me and when I denied that I don’t have any tools he just left to his office again to fetch them.
        When I asked you came Here without any tools he informed that I can only replace the things I cannot open or repair anything.
        Kent RO customer support has been notified about the posted complaint.
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        Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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          R
          Raj809
          from Sultanpur, Uttarakhand
          Jun 3, 2023
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          My Kent RO is not working and I have registered a Complaint to Kent RO service The person came to attend the filter didn’t even bring tools with him He is saying that either you provide the tools or I have to go again and fetch the tools from my office and again vanished.
          Kent RO customer support has been notified about the posted complaint.
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            D
            DeepBanerjee96
            from Jamshedpur, Jharkhand
            Jun 1, 2023
            Jun 2, 2023
            This thread was updated on Jun 2, 2023
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            Hi,
            I purchased a brand new KENT GRAND (RO+UV) water filter. I got it serviced last month as I was facing the issue. I was charged Rs 4500+ by TP Services (authorized KENT service center) on 23rd April 2023 .

            Just after one month, again am facing issue. The filter is not intaking any water.

            I believe I have been supplied with poor / Fraudulent components.
            Kent RO customer support has been notified about the posted complaint.
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            Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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              C
              cvvishu
              from chennai, Tamil Nadu
              May 29, 2023
              May 30, 2023
              This thread was updated on May 30, 2023
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              Faulty service by technician damaged the parts

              I had booked a service request with Kent on 11th of April, request number[protected] . The assigned engineer was CHIDAMBARAM, but the visiting engineer was Mr Venkatesh.
              He diagnosed the issue as some filter burst and replaced the filters and went, shortly within a hour there was water overflowing and again I called Mr Venkatesh and he came and patched up something and said it was just loose connection. The glass panel started showing...
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              S
              S K Kataria
              May 21, 2023
              May 22, 2023
              This thread was updated on May 22, 2023
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              Address: Expert solution ,safidon gate ,opposite Umrao inn hotel ,Jind ,Haryana 126102 , mob no - 8930382000

              I repaired my Kent pearl RO from expert solution Jind on 19 May 2023. Bill of amount rupees 1800 is attached. Problem was resolved on that day but yesterday again water leakage was started from the tank. Then I call to expert solution jind and they sent mechanic saini ( mob no- [protected]) today in afternoon. His behaviour is very rude and un professional. He broked outer filter unit and went from there after arguments. Then I called to expert solutions but no one pick the phone.
              Arrange for the exchange of filter unit or pay for the unnecessary damage. Take necessary action against the employee so that prestige of the company will not fade.
              Thanks
              S K Kataria
              Kent RO customer support has been notified about the posted complaint.
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              Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                K
                Kalaivani86
                from Chennai, Tamil Nadu
                May 15, 2023
                May 16, 2023
                This thread was updated on May 16, 2023
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                Address: No5.Bharathi nagar, 2nd Street,Korukkupet,Chennai-600021

                Complaint for services is wrost. The agencies was not response any call & reply name of Kavi agencies,[protected]. Please take action immediately

                My contact number [protected]
                Kent RO customer support has been notified about the posted complaint.
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                Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
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                  R
                  Rachit Vlogs
                  May 13, 2023
                  May 15, 2023
                  This thread was updated on May 15, 2023
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                  We have been using kent ro sterling plus model for the past 4 years and it is pathetic. They have over charged n number of times for the past and we have faced multiple issue every month related to ro not working .
                  Kent RO customer support has been notified about the posted complaint.
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                  Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                    Praveenkhetarpal
                    from Pune, Maharashtra
                    May 12, 2023
                    May 13, 2023
                    This thread was updated on May 13, 2023
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                    I have a problem with the egg boiler bought about 6 months ago from Amazon and service engineer is refusing to visit my residence and the service centre is 25 kms away which is ridiculous for such a big company.I cannot leave my practice for an egg boiler .
                    Kent RO customer support has been notified about the posted complaint.
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                    Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
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                      A
                      Aditya201301
                      from Noida, Uttar Pradesh
                      May 11, 2023
                      May 13, 2023
                      This thread was updated on May 13, 2023
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                      Address: Noida

                      I recently purchased AMC for my Kent RO.
                      Now when raising service request, the app is taking a fictitious address and so the service guy is not visiting.
                      There is no option to talk to a human as all contact numbers either have sales option or the service option disconnects after telling to contact via WhatsApp. WhatsApp is a bot that only respond on status, else no other option.
                      Don't know if the is a corporate scam or i am being punished for purchasing AMC.
                      Kent RO customer support has been notified about the posted complaint.
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                      Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                        15ew
                        May 11, 2023
                        Aug 30, 2023
                        This thread was updated on Aug 30, 2023
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                        Sir/Medam

                        I have registered for installation of my 02 x Kent RO products with Registration ID[protected] on 25 April 2023 and have contacted a number of times with service centre and officials. Neither my RO installed nor any service engineer visited my location so far.
                        Request look into the matter most urgent
                        Kent RO customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                        Reply
                        The items produced by KENT RO are the worst products. The technicians as well as the service centre do not prioritize over the CUSTOMERs. So, I suggest you not to buy any product of KENT. I have bought a new model of KENT RO (cost approx. Rs. 18, 000/- from KAMALIA shop of my local city Ranchi) but I face problems in the Item more than 6 times so far (within 6 months). I have been fade up after complaining several times within 6 months (from Feb. 2023 to Aug., 2023).
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                          dhirendrakj
                          from Mumbai, Maharashtra
                          May 11, 2023
                          May 13, 2023
                          This thread was updated on May 13, 2023
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                          Address: D 324, Souparnika Indraprastha, Soukya Road, Devalpura, Whitefield, Bangalore -562114

                          I bought a Kent RO - Kent Supreme Alkaline and the product was delivered on 6th May 2023. Service Request generated for installation vide case id[protected] on 7th May 2023.

                          As per the system a technician - Pradeep ([protected]) was assigned on 7th itself. We are trying to connect with the technician since then. We lodged complaint in customer care on 10th as well as on 11th, but nobody is able to answer why there is such an inordinate delay in installation. Neither the technician is picking the phone, nor the company is able to get the product installed. We are bound to buy water from shop for our consumption.

                          Such a pathetic service!!!
                          Kent RO customer support has been notified about the posted complaint.
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                          Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                            S
                            Sedimbi Phanidhar Sriram
                            May 8, 2023
                            May 10, 2023
                            This thread was updated on May 10, 2023
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                            Address: kalena agrahara bangalore 9959536131

                            We are using kent water purifier from past five years and we are placed in Bangalore. From past ten days the water purifier is not working and we placed a service request immediately. From past ten days, we are running piller to post and none of them are turning up to do service. We are fed up with the service team and its quite unorginised to have kent at home. Service engineers are calling from Kerala, jammu so on and so forth. But no use.
                            Kent RO customer support has been notified about the posted complaint.
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                            Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
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                              S
                              Sedimbi Phanidhar Sriram
                              May 8, 2023
                              May 10, 2023
                              This thread was updated on May 10, 2023
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                              Address: kalena agrahara bangalore 9959536131

                              We are using kent water purifier from past five years and we are placed in Bangalore. From past ten days the water purifier is not working and we placed a service request immediately. From past ten days, we are running piller to post and none of them are turning up to do service. We are fed up with the service team and its quite unorginised to have kent at home. Service engineers are calling from Kerala, jammu so on and so forth. But no use. Celebrities while promoting such brands should be careful and should be truthful
                              Kent RO customer support has been notified about the posted complaint.
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                              Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
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                                D
                                Deepaagrawal
                                from Ranchi, Jharkhand
                                May 8, 2023
                                May 9, 2023
                                This thread was updated on May 9, 2023
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                                Incompetent and misbehaving technician and RO not working after 2 technician visit.

                                Address: Quarter no.1C/4s, CMPDI colony, Kanke Road, Ranchi

                                Hello,

                                This is Deepa Agrawal, I own a KENT RO with serial number KR[protected], installed at my residence address 1C/4S, CMPDI colony, Kanke Road, Ranchi -834008. I requested for regular service of my machine for cleaning and maintenance. A technician name Mr. anjan Kumar, visited my house on 06.05.2023 and checked the machine changed few parts and then went. After he has gone I have noticed next day that machine was not working,...
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                                Chandana Subbarao
                                May 5, 2023
                                May 6, 2023
                                This thread was updated on May 6, 2023
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                                Address: 111, Sai Ram Residency Gopasandra, Sai Ram Residency, Gopasandra Village, Muttanalluru post

                                Small insects are getting inside the water tank of my Kent RO, because of this i have to clean the tank every alternate day. The issue has been raised several times with customer care, some technicians attended and informed us that the rubber beeding attached to tank not available as spare, advised us to buy the whole tank which is in very good condition. It is absurd that the company is advising the customer to buy a major component when a minor component is not available as spare.
                                Kent RO customer support has been notified about the posted complaint.
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                                Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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