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Kent RO
Kent RO Systems Ltd
Customer satisfaction rating: 73%
2158
COMPLAINTS
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Kent RO Customer Care

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
274
down
152

Phone:
Phone:
up
189
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124

Mobile:
Mobile:
up
80
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59

Customer satisfaction rating
73%
Complaints
2158
Pending
368
Resolved
1434
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Kent RO related photos (506)

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Kent RO Complaints & Reviews

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M
Sep 6, 2020
Islington, United Kingdom
Technician has cheated me by changing the workable membranes and charged me rs 5050. I am going to lodge an fir against him. I also want to aware you that why you have keeping such fraudesters as technicians and he has not provide me any bill for the charges that he has taken.

Complaint Status


[Sep 06, 2020] Kent RO customer support has been notified about the posted complaint.

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    R
    Sep 4, 2020
    Marseille 01, France
    I bought kent rao approx eight ago
    And now it is not working proper and water filter so i registered a complaint regarding call coustmer executive and he says you buy from reliance and reliance provided service then i call reliance he says your mobile no is not registered so i am not provided service and both executive ask your product is in warranty then i say yes then he says if want chargeable service then i provided and i say my why are you giving me warranty on this product if you want to charge only make a fool coustmer i personally realise that in future i never buy such products

    Complaint Status


    [Sep 04, 2020] Kent RO customer support has been notified about the posted complaint.
    I purchased Kent RO 28th May 2020. Within a span of 4 months tap got cracked and the service technician told that the tank has also cracked.
    It is frustrating that in the span of 4-5 months product got damaged or may I say that plastic quality of Kent is very poor or I received damaged piece of Kent RO. I want KentRoSystem to act on my complaint immediately and do the needful. Area manager is saying plastic is not covered under warranty .Are they making money by fooling customer

    Kent RO Customer Care's response, Oct 28, 2020
    Verified Support
    Dear customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. You can share your details via private message or at [email protected] Alternatively, you can contact us at +91-9278912345. Regards, Team Kent.

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      A
      Sep 3, 2020
      Kolkata, West Bengal
      I have purchased a ro machine from csd in shillong on[protected] and thereby i contacted customer care for its installation....
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      R
      Aug 31, 2020
      Singapore, Singapore
      Refused to attend my complaint no [protected] since I have purchased the product from reliance digital chennai.
      Since I am ready to pay for the kent company service, still refusiing company service even after I am ready to pay, amounts to gross negligence snce the product is of Kent authorised product in India.
      I therefore request to kindly arrange authorised kent service at the earliest.
      Thanking you
      Radhakrishnan

      Complaint Status


      [Aug 31, 2020] Kent RO customer support has been notified about the posted complaint.

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        S
        Aug 29, 2020
        Singapore, Singapore
        We have taken kent 16052 electronic kettle from kent ro system. Our kettle is not boiling water after two days. We have complaind...
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        R
        Aug 27, 2020
        Singapore, Singapore
        Rameshreddy alla

        Tue, aug 11, 2:19 pm

        To service, sales
        Dear sir / madam,
        br...
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        D
        Aug 24, 2020
        Barking, United Kingdom
        We had lodged a complaint on 22nd august, since there was no water in our kent ro system.

        An engineer called akash, came against complaint number[protected]. The engineer said that the motor was not working and a area service manager would physically view the issue to ensure that the motor was not working.

        However, no such person came. We were assigned another engineer, shailendra, who is yet to visit.

        Kent ro service is pathetic and worse, when someone takes out an amc, where most parts are covered.

        Water is an essential service and kent ro, treats it very lightly.

        Complaint Status


        [Aug 24, 2020] Kent RO customer support has been notified about the posted complaint.

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          A
          Aug 21, 2020
          Singapore, Singapore
          Recently we did serving of our kent ro and changed its motor with new one. But the service provider took the old motor along...
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          N
          Aug 21, 2020
          Islington, United Kingdom
          Quite surprising that you have made unprofessional as kent ro service provider, one is bhandari kent indore.

          From last 6 months no body has turned up for service and on 14th august 20... We get a call for fixing service appointment... The lady had a talk for 15th august, we said ok and till this time no body has reported.

          I rang up today at 10am... Resulted in only asking for amc with n o visit in last 6 months.

          Are these service providers are meant to mint money without any visit from last six months

          Complaint Status


          [Aug 21, 2020] Kent RO customer support has been notified about the posted complaint.

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            V
            Aug 16, 2020
            Noida, Uttar Pradesh
            I have purchased the kent grand new mineral ro and it stopped working within one year. I raised a service request to the customer...
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            M
            Aug 15, 2020
            Islington, United Kingdom
            Hi.
            We have got the kent purifier installed for less than 2 years and during the routine service the technician advised us to change the internal filters that we allowed him to do. However, he could not do the proper servicing and immediately afterwards the purifier started to form algae in the water container. Please help.
            kent ro uv purifier malfunctioning

            Complaint Status


            [Aug 16, 2020] Kent RO customer support has been notified about the posted complaint.

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              P
              Aug 15, 2020
              Singapore, Singapore
              I kent ro selling offline karauli shop but four free service not done due to service boy and shopkeeper and out filter change device boy but not kent ro filter he done aqua filter and havey charges...

              Complaint Status


              [Aug 15, 2020] Kent RO customer support has been notified about the posted complaint.

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                M
                Aug 14, 2020
                Monroe, United States
                Sir,
                I have submitted a request for installation of my new kent ro on 12 aug 2020. My installation service request...
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                N
                Aug 12, 2020
                Hounslow, United Kingdom
                Hello team
                My name is Sudheer, from thukkuguda, hyderbad

                I have registered a service request to kent...
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                A
                Aug 10, 2020
                Hounslow, United Kingdom
                Dear Sir
                Subject: Poor quality of KENT Autosoft a product of KENT purchased vide Tax Invoice No. S[protected] DT. 26.06.2020-REG...
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                A
                Aug 10, 2020
                Hounslow, United Kingdom
                Dear sir
                Please refer to the captioned subject.

                It is an extremely sorry affair which compelled me...
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                P
                Aug 6, 2020
                Hounslow, United Kingdom
                Dear kent representative
                I have purchased one kent grand ro filter. But vendor has not installed my filter completely as yet on today. He left and gone away. He was demanding money. His behavior was very rude. I am completely shocked with the service of kent and feeling ashamed of purchasing kent ro. Plz take immediate solution for installation of new purchased kent ro which is not yet completely installed.
                This is the very poor service of kent post sale service. If not resolved the issues i may escalate the issues ahead.

                Complaint Status


                [Aug 06, 2020] Kent RO customer support has been notified about the posted complaint.
                Post sale service of Kent is very poor.No body bothers to take pain to resolve the issues.once you purchased Kent RO items you will feel cheated certainly.I recommend people not to purchase Kent RO.

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                  R
                  Aug 4, 2020
                  Singapore, Singapore
                  Sir/mam
                  i have called kent ro customer care number ([protected]) for service request for my ro system .They registered...
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                  K
                  Aug 4, 2020
                  Singapore, Singapore
                  - i bought kent ro filters in 2017.
                  - the filter was working fine for first 1 year and water taste changed and i called...
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                  R
                  Jul 31, 2020
                  Islington, United Kingdom
                  I purchased kent ro in oct. 2019 from amazon.in my machine i didn't get the warranty card. After 6 months i faced some issue...
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