Submit a Complaint
Claimed

Kent RO Complaints & Reviews

www.kent.co.in
3.4
Updated: Apr 4, 2026
Complaints 3029
Resolved
1842
Unresolved
1187
Good! Kent RO values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kent RO step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Kent RO

Having problems with Kent RO?

File a complaint and get it resolved by Kent RO customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Appliances
Kent RO

Kent RO reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
bikash65
from Darbhanga, Bihar
Aug 30, 2023
Report
Copy

Address: Qtr. No. -CII/48, Behind Hostel no. - 6, Outer Campus, Mesra, Ranchi - 835215, Jharkhand

Kent RO (within Warrant period) is neither working properly nor the assigned technician is picking up the call. Kent service center as well as the head office are not prioritizing the CUSTOMERs. Please stop to produce such products.
Date of incident - 29.08.2023 -30.08.2023
Kent RO customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    dg58
    Aug 13, 2023
    Aug 14, 2023
    This thread was updated on Aug 14, 2023
    Report
    Copy

    Address: KENT RO Systems Ltd. E-6, 7 & 8, Sector-59, Noida-201 309, Uttar Pradesh, India.

    ITEM BOUGHT IN NOVEMBER'22 AND IT IS NOW AUGUST '23 (9 MONTHS) WITH NO OUTPUT.

    I Bought an 8L softener on November 22. Since that time it has not worked, we took time to understand this issue and then launched service calls. At one point on March, 23 somebody came and started a trial-and-error process for months together and finally found the synchronous motor was not working properly.
    Now, waiting for the spare motor for almost one month.
    Nobody from the local office is responding to calls or messages. On the other hand, the warranty period of 12 months is getting over soon.
    Kent RO customer support has been notified about the posted complaint.
    View replies
    Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Neeti1
      from Gurugram, Haryana
      Aug 8, 2023
      Aug 8, 2023
      This thread was updated on Aug 8, 2023
      Report
      Copy

      Address: UG 002 95E Bharat residency sector 15 part 2 chandan nagar gurgaon

      I bought Kent RO on 26/07/2022 . I raised a complaint on 26/07/2023 regarding continous beep in RO. Technician came on the same day and didnt replace the filters but only told that filters are blocked and he will replace it afterwards as the same does not require replacement. Technician who attended was Hemant-[protected] case no[protected].
      Again I raised complaint on 07/08/2023 complaint no[protected]vwhen the RO unit got completely shutdown. The same technician visited and said now filter needs replacement and was told expenditure of Rs 5000. I have even talked to area manager Mr. Dharmendra. But they all seem to be corrupt.

      It may please be noted that my unit was under warranty on day 1 on my complaint whereas the filters didnt got replaced at that time.

      This is really not expected from such a big organization.
      Kent RO customer support has been notified about the posted complaint.
      View replies
      Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        7
        7388883202
        from Lucknow, Uttar Pradesh
        Jul 15, 2023
        Jul 17, 2023
        This thread was updated on Jul 17, 2023
        Report
        Copy

        Address: Sangam Vihar near Bharat gas agency shukla Chauraha jankipuram extension Lucknow Uttar Pradesh 226021

        Dear Sir/Mam

        Sir, I want to tell you that in October the technician told that the filter is bad and needs to be replaced. For which money was asked by the technician and wrong information was given that there is no warranty in the filter. The technician came again and was told by him that the filter has a guarantee of three months. The company is fully responsible for this.
        I called the technician from the registered toll free number of Cantt in October, if it is not recorded anywhere in your record, then what is the fault of the customer. If someone is providing local service in the name of your company, then what is the fault of the customer in this, then the company should take it into consideration.
        Machine serial no - KR[protected]

        How many times have I spoken to you, (Kent )your saying sorry will not compensate for my loss, please make proper arrangements to compensate for my loss.
        Kent RO customer support has been notified about the posted complaint.
        View replies
        Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
        Reply
        7388883202's [Complaint's author] reply, Jul 20, 2023
        Dear Sir/Mam
        Please check your registered mail id [email protected] and [email protected] many times mails have been sent by the customer . If no action is taken even after mailing so many times, then the customer will appeal against the company in the court.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          O
          onlinemrg
          from Noida, Uttar Pradesh
          Jul 13, 2023
          Jul 15, 2023
          This thread was updated on Jul 15, 2023
          Report
          Copy

          Address: Shahdara, Delhi

          Request[protected] is assigned to RAM-[protected] Engineer will visit on 13/07/2023 tentatively at 03:47 PM. Complaint registered on 13/07/2023 at 09.03am. Received call of engineer at 11.40am for location inquiry from Mobile no +[protected]. Thereafter Mobile was found switched off. Given land line no is wrong. Now customer care no simply reply problem will be resolved with 24 hours. How it is possible when no response from anybody. Spending on mineral waters.
          Kent RO customer support has been notified about the posted complaint.
          View replies
          Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ajay5683
            from Raha, Assam
            Jul 12, 2023
            Jul 14, 2023
            This thread was updated on Jul 14, 2023
            Report
            Copy

            Most humbly and respectfully I want to say that I have bought your product Kent Ro Grand star and I have registered service request through Kent Ro app ..technician does not come to my house and in app it shows that your problem has been resolved...How it is possible...that the technician know the OTP that are sent to my mobile...The problem in Kent ro is uv failure
            My case I'd is[protected]
            And new case I'd is[protected]
            Kindly solve my problem
            Kent RO customer support has been notified about the posted complaint.
            View replies
            Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Preetam7541
              from Banka, Bihar
              Jul 7, 2023
              Jul 8, 2023
              This thread was updated on Jul 8, 2023
              Resolved
              Report
              Copy
              Resolved

              Not providing service as in warranty period

              Address: Dhouni, Rajoun, Banka, Bihar

              My product name KENT 16055 Electric Kettle Aqua | 16055 | Not providing service as in warranty period
              I called 4 times but was told that our senior will talk to you in 2 hours but not done yet and number and address of a service center was given but when reached at that address the service center The people said that no work of kent is done here.
              I filled a service request for under warranty product for not working. The customer...
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy
              B
              Balveer87
              from Shyamnagar, West Bengal
              Jun 30, 2023
              Jul 3, 2023
              This thread was updated on Jul 3, 2023
              Resolved
              Report
              Copy
              Resolved

              Mis-Selling of Kent Water Purifier

              Address: Kent Distrubter, Anwesha Enterprises

              I have purchased a Kent water purifier from Anwesha Enterprises Sodepur, Kolkata in November 2022 through your sales manager Mr. Suman came for demonstration, who has explained me that Kent is offering 1 year warranty with 3 years extended service free with this product but now the service center M/S Anwesha Enterprise has refused the replacement of faulty carbon filter and sediment filter stating that there is only 6 months warranty. Since...
              Helpful
              1 other people found this review helpful
              1 found this helpful
              1 Comment
              Report
              Copy
              S
              SanBanAn
              Jun 20, 2023
              Jun 22, 2023
              This thread was updated on Jun 22, 2023
              Report
              Copy

              I have purchased Kent RO Ace machine in Aug'22.Within 3 months it was showing issue. I have given the complaint to customer care and they have sent the local franchisee agent which was not equipped with knowledge and said the machine is ok without opening the parts. I requested him to change the filters probably not working fine.

              Prior to Kent i have used aquaguard high-end models since last 15yrs and amazing service however the first time kent machine & service is pathetic.

              I have to chase with service engineer for more than 2 weeks and now they are asking me money to repair it.The first engineer asked 4600 for membrane/kit changes & second engineer said 1100.

              Have purchased the product 10 months back and since then facing issue with local service providers.

              THEY AE LOOTING CUSTOMERS.THUS PLS DONT BUT KENT RO EVERRRRR...SINCERE SUGGESTION.
              Kent RO customer support has been notified about the posted complaint.
              View replies
              Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Manish06
                Jun 13, 2023
                Jun 15, 2023
                This thread was updated on Jun 15, 2023
                Report
                Copy

                I filed a service request for under warranty product for low water flow. The service person came and said install an exterior candle filter. I refused as it was not of kent. The technician intentionally damaged sediment filter and now that water flow stopped completely they are misbehaving and abusing ladies. Even after complaining on given contact no. Their response is jo karna hai karlo.

                If this is service for under warranty I wonder what will be after warranty is over.
                Kent RO customer support has been notified about the posted complaint.
                View replies
                Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Swativilla69
                  from Bengaluru, Karnataka
                  Jun 6, 2023
                  Jun 7, 2023
                  This thread was updated on Jun 7, 2023
                  Report
                  Copy

                  Address: Grand la casa villa 69 RK farm gate Chandapura anekal road

                  Dear Team

                  We purchased Kent Ro in the month of August 2022 and facing an issue. After logging the complaint the engineer came to our home but did not touch the Kent as we did not had warranty card which the dealer did not give. However i had a bill but the engineer and his team did the accept and refused to give service. Dealer is no longer picking u the call and i don't have the warranty card i have only the bill. The Kent team asked me to pay for the service and also for the part even though it's under warranty

                  Kindly look into this and resolve my issue
                  Kent RO customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Raj809
                    from Sultanpur, Uttarakhand
                    Jun 3, 2023
                    Jun 5, 2023
                    This thread was updated on Jun 5, 2023
                    Report
                    Copy

                    The Technician came without any tools to open and he was asking the tools from Me and when I denied that I don’t have any tools he just left to his office again to fetch them.
                    When I asked you came Here without any tools he informed that I can only replace the things I cannot open or repair anything.
                    Kent RO customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Raj809
                      from Sultanpur, Uttarakhand
                      Jun 3, 2023
                      Report
                      Copy

                      My Kent RO is not working and I have registered a Complaint to Kent RO service The person came to attend the filter didn’t even bring tools with him He is saying that either you provide the tools or I have to go again and fetch the tools from my office and again vanished.
                      Kent RO customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        DeepBanerjee96
                        from Jamshedpur, Jharkhand
                        Jun 1, 2023
                        Jun 2, 2023
                        This thread was updated on Jun 2, 2023
                        Report
                        Copy

                        Hi,
                        I purchased a brand new KENT GRAND (RO+UV) water filter. I got it serviced last month as I was facing the issue. I was charged Rs 4500+ by TP Services (authorized KENT service center) on 23rd April 2023 .

                        Just after one month, again am facing issue. The filter is not intaking any water.

                        I believe I have been supplied with poor / Fraudulent components.
                        Kent RO customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          C
                          cvvishu
                          from chennai, Tamil Nadu
                          May 29, 2023
                          May 30, 2023
                          This thread was updated on May 30, 2023
                          Resolved
                          Report
                          Copy
                          Resolved

                          Faulty service by technician damaged the parts

                          I had booked a service request with Kent on 11th of April, request number[protected] . The assigned engineer was CHIDAMBARAM, but the visiting engineer was Mr Venkatesh.
                          He diagnosed the issue as some filter burst and replaced the filters and went, shortly within a hour there was water overflowing and again I called Mr Venkatesh and he came and patched up something and said it was just loose connection. The glass panel started showing...
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          S
                          S K Kataria
                          May 21, 2023
                          May 22, 2023
                          This thread was updated on May 22, 2023
                          Report
                          Copy

                          Address: Expert solution ,safidon gate ,opposite Umrao inn hotel ,Jind ,Haryana 126102 , mob no - 8930382000

                          I repaired my Kent pearl RO from expert solution Jind on 19 May 2023. Bill of amount rupees 1800 is attached. Problem was resolved on that day but yesterday again water leakage was started from the tank. Then I call to expert solution jind and they sent mechanic saini ( mob no- [protected]) today in afternoon. His behaviour is very rude and un professional. He broked outer filter unit and went from there after arguments. Then I called to expert solutions but no one pick the phone.
                          Arrange for the exchange of filter unit or pay for the unnecessary damage. Take necessary action against the employee so that prestige of the company will not fade.
                          Thanks
                          S K Kataria
                          Kent RO customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kalaivani86
                            from Chennai, Tamil Nadu
                            May 15, 2023
                            May 16, 2023
                            This thread was updated on May 16, 2023
                            Report
                            Copy

                            Address: No5.Bharathi nagar, 2nd Street,Korukkupet,Chennai-600021

                            Complaint for services is wrost. The agencies was not response any call & reply name of Kavi agencies,[protected]. Please take action immediately

                            My contact number [protected]
                            Kent RO customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rachit Vlogs
                              May 13, 2023
                              May 15, 2023
                              This thread was updated on May 15, 2023
                              Report
                              Copy

                              We have been using kent ro sterling plus model for the past 4 years and it is pathetic. They have over charged n number of times for the past and we have faced multiple issue every month related to ro not working .
                              Kent RO customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Praveenkhetarpal
                                from Pune, Maharashtra
                                May 12, 2023
                                May 13, 2023
                                This thread was updated on May 13, 2023
                                Report
                                Copy

                                I have a problem with the egg boiler bought about 6 months ago from Amazon and service engineer is refusing to visit my residence and the service centre is 25 kms away which is ridiculous for such a big company.I cannot leave my practice for an egg boiler .
                                Kent RO customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Aditya201301
                                  from Noida, Uttar Pradesh
                                  May 11, 2023
                                  May 13, 2023
                                  This thread was updated on May 13, 2023
                                  Report
                                  Copy

                                  Address: Noida

                                  I recently purchased AMC for my Kent RO.
                                  Now when raising service request, the app is taking a fictitious address and so the service guy is not visiting.
                                  There is no option to talk to a human as all contact numbers either have sales option or the service option disconnects after telling to contact via WhatsApp. WhatsApp is a bot that only respond on status, else no other option.
                                  Don't know if the is a corporate scam or i am being punished for purchasing AMC.
                                  Kent RO customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    IGT Gas Safety Device
                                    1
                                    (16)
                                    Glen
                                    1
                                    (343)
                                    Ismail Store
                                    2.5
                                    (10)