[Resolved] Kent RO — Complaint - pathetic service

Trilok88

from Delhi, Delhi

Address:

Shimoga, Karnataka, 577201

Hi,

Its been 15 days+ i made a complaint ([protected]). Once engineer visited my house but issue was not resolved and he told us its a basic model so you need to come to our shop we will not provide us the service to your door step. So i again go to the shop for the repair work and i don't know what they did? Issue is not yet resolved. I call customer care they gave me new complain number ([protected]) and assured me they will replace the damaged part after 4 or 5 days. I again call customer care as i have not receive any call from them so this time i want to talk to manager/supervisor but i don't know where all the supervisor are busy.

Please look in to this asap.

Thanks and regards,
Trilok kumar
[protected]

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Aug 3, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Kent RO Customer Care's response Dear Mr.Trilok,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Jul 03, 2017

Kent RO Customer Care's response Dear Mr.Trilok,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent