[Resolved] Kent RO — Continuous problem even after repeated maintenance

Anurag Sinha 67192

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	www.kent.co.in

First, when kent worker came after our complaint of leakage he fixed it up but a day after another problem popped up because of his negligence, he broke the sensor of the ro. Soon after that another worker came and fixed that issue of the overflow of water. Again now i am having some problem with my kent ro.

Both of the worker has charged us some high amount but still my kent ro is not working. This type of negligence and poor quality of your worker is simply not acceptable. I want my kent ro to be fixed as soon as possible with a better working force.

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Nov 1, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2016

Kent RO Customer Care's response Dear Mr.Sinha,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent

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Comments

rajeshbsp

from Gidam, Chhattisgarh

Installed kent ro supreme on 04/06/2016.three days back started leaking from one of the part mounted on top. Immediately stopped it complained by calling service no., they said will attend with in 24 hrs, repeated calls to the local service centers is frustating as they are not coming and giving false assurance.

Kent RO Customer Care's response, Oct 5, 2016

Verified Support

Dear Mr.Rajesh,

we deeply regret the inconvenience caused. Please share your contact details with us at [email protected]. We will get in touch with you at the earliest.

Warm regards,
Team Kent