[Resolved]  Kent RO — Cracked membrane. Water leaking.

Address:	Thiruvananthapuram, Kerala, 696029
Website:	Kent RO

I ordered a Kent 7 Ltr Ace RO UV UF on 13 Dec 15.

Since early Jan 17 the RO unit has been leaking as the power is switched ON.

I complained on customer care number, the engineer visited after a delay of significat delays. On inspecting he said that the membrane has cracked for no fault of the user and it needs to be replaced which costs around 2500/- Rs which has to be paid by me.

It is such an irresponsible behaviour by Kent towards its customers.

I request you to kindly raise the issue and kindly sort this problem. Since otherwise I have lost all faith in Kent products and its services. And will subsequently raise this irresponsible behaviour on part of KENT which claims to be number 1 water purifier company on various other consumer platforms.

Hoping for a prompt response.

Ravi Thakur
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