[Resolved]  Kent RO — damage to the filter as it fell off the wall after technician visit

Address:

A, Pune, Maharashtra, 411028

Last week, i raised a service request for repairing the water leakage in the filter. As a result, a technician visited and said that filters, along with the pump needed to be replaced. He charged 4100 for these. While mounting the filter, i asked the technician to do it properly. However, while filling water from filter in the evening, the filter all of a sudden fell and slightly injured my hand. Who will pay for the damage caused to the filter? I would like to register a complain against kent for providing such a callous and irresponsible service to customer and charging a hefty amount for that. I would like to escalate this to all levels.