[Resolved]  Kent RO — defaulting warranty period

Address:

Paschim Medinipur, West Bengal, 721302

Kent RO Customer Care are wonderful people who assured that the whole water filter machine was within the warranty period and the problem of leakages will be taken care. The plastic water tank is replaceable under warranty according to all six Customer Care staff that we spoke over six different times on various days.

The Kent RO staff Rahul [protected] visited us twice and told that we have to replace the plastic water tank and pay around ₹ 1700 plus. He asked to talk to the vendor who supplied the machine. We checked again with the Customer Service and we were told, 'No' we did not have to pay as every parts of the machine was covered under warranty excepting items like a filter candle and parts damaged by electrical short circuit.

Today is the last day of the warranty. Who should be punished for breaching of this warranty? We would like to request for an action. If I as a professor of IIT Kharagpur could be challenged by their system, what about others.

The leaking part is marked in a circle on the picture.

With great expectation for an action.