[Resolved] Kent RO — defective machine with no proper after sales service or replacement facilities.

Naashit akhter

from Kolkata, West Bengal

Address:

700039

Hi, i had bought a kent ro grand last year from a registered dealer of kent for ₹16000, kr[protected]. The machine needed regular service which it got, but, in the past 2-3 months, it has broken down more than 12-14 times. The parts inside are defective, the machine keeps failing every 1-2 days and takes kent 3-4 days to fix the the machine, many a times we had to complain multiple times to get the machine working, only to get broken the very next day. The machine has not been working for 1 or 2 weeks now and all kent does is apologise. I feel cheated and bullied by a powerful company that kent is, please look into it.

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Oct 11, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

Kent RO Customer Care's response Dear Mr.Akhter,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Sep 01, 2017

Kent RO Customer Care's response Dear Mr.Akhter,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent