[Resolved]  Kent RO — elite 1

Address: New Delhi, Delhi, 110019

We have kent ro elite which is under amc. We have recently changed parts in 17th july 2018 invoice no. V[protected].in oct visit of service engineer, he told us that parts need to be changed again. We are not able to understand why membrane need to be changed this much frequently. On enquiry we were told that kent ro does not provide warranty in our area of nehru place. On contacting customer support we were told that warranty of 3 months exist on every product. There is discrepancy in what your customer care tells and what your engineer tells. It’s ridiculous we should change membrane every 3 months. No one is helping us
Was this information helpful?
No (0)
Yes (0)
Nov 28, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2018
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kent RO
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3008
    Pending
    528
    Resolved
    1842
    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
    Kent RO Address
    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
    View all Kent RO contact information