[Resolved]  Kent RO — fake companies using your name, your service is bad

I found a contact number appearing high in the google search as kent ro official number on july 15. I logged a complaint for my kent ro servicing on that number.

The second day a technician visited as kent ro technician to our residence and offered kent's 3 year amc plan of rs 11000. The plan we accepted and give him the same amount. He did the billing in the name of brook ro solution. He also said brook ro is affiliated to kent ro.

Now we came to know he was neither a kent person nor brook ro is affiliated with it. All the numbers of brook ro are either not responding or are invalid now.

In the name of kent ro service providers many fake companies are doing this cyber crime and cheating kent customers.

As a social responsibility or for the sake of its customers, kent is not taking steps against these cheaters who are using its name and cheating its own customers. That's totally disgusting.

Even kent's own service is bad and full of errors, with company and visiting employees taking huge money for little talks from its customers.
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Oct 15, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2019
Kent RO Customer Care's response
Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].

Regards,
Team Kent
Verified Support
Sep 14, 2019
Kent RO Customer Care's response
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent
Nov 05, 2019
Updated by Ashish_Arora
Hi, You can contact me @ [protected] in order to resolve the case. Thanks
Nov 06, 2019
Updated by Ashish_Arora
If Kent says problem has been resolved, it doesn't mean it has been really resolved.
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