Kent RO — False claims, aggressive behaviour, Fraudsters

We are writing to bring to your attention the unacceptable behavior and dishonesty of the KentRO company. Despite our filters being under free change warranty, the area executive arranged a service for us and demanded payment of Rs 9000 to change the filters, falsely claiming that the filters had already been changed on March 10th, 2022. Despite our requests, he refused to provide any documentation or evidence of this supposed previous service. Furthermore, we have consistently experienced rude and disrespectful behavior from KentRO representatives, specifically from an individual named Pradeep Singh, who has made derogatory and insulting remarks towards our family members. This is completely unacceptable and we urge your government to take action against this company.