Kent RO — False information given by kent service center in bangalore

Address:

Bangalore, Karnataka, 560017

Hi,

I had purchased Sediment Filter for replacing my existing Filter in my Kent Super+ RO Filter.
The Sediment Filter delivered was of 10" Length . Since I had concern if 10" will be compatible, I called up the below service personnel no of Kent:-
[protected].
I told my model no & concern if 10" will be ok, and got confirmed twice that it will fit; following which I asked him to send the service technician. The Service technician came & told that 10" sediment filter will not fit, and demanded Rs 300/- without even attempting to fit the same.
I called up [protected] & asked him why he gave false information. He mentioned that if I replace 10" filter with 8", he will ask technician to replace for free, as it was his mistake. Now when I contact, he is telling its not possible.
I am filing a compaint for being given false information by the Service center.