[Resolved]  Kent RO — Faulty purifier with miserable service.

Address:

West Champaran, Bihar

I bought a Kent Grand + Mineral RO purifier on 30/09/13 having serial number KR[protected] in name of S M Tripathi . The product was faulty since installation. Every month it develops some or other problem.It has been repaired no less than 8 times since installation only to solve the problem temporarily. The local Agent of kent comes after several reminders. I have been demanding the replacement of the faulty equipment for long but the agent refuses to do so. I have also written e mail to kent customer service twice in this regard but they did not even care to reply. I am utterly disappointed with this company and contemplating to take legal recourse. Kindly guide me how to proceed in this matter.