[Resolved]  Kent RO — Filter issue and not replaced by engineer

Address:

Faridabad, Haryana, 121003

Hello,
I have brought Kent RO System of Serial No. KR[protected] on 12th-Mar-16.
I faced some issue in water test level so called to customer care on 5th-Sep-16 for service. The Request No. is[protected]. Service engineer visited and found TDS was increases but he told to observe one week more after that filter needs to be changed but he did not visit again. Once again I called customer care on 17th-Sep-16, the request No. is[protected]. Engineer visited and test water TDS, he found increased in TDS, so he recommend for filter change. I told him to change the filter but he said that it will be changeable of Rs.1000/, I asked why then he told because of 6-month date expired. I discuss him that it is in continuation of previous complaint which was not resolved yet, but he refused to do so and also the area manager also refused to resolve the issue.
Please consider this issue as urgent basis and make it resolved shortly as I am facing problem in water purity.
Regards
Harish Chandra