[Resolved] Kent RO — filter not changed within warranty period

Pushpendra Sachan

Address:

D 182 3rd floor, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi team,

We called ro customer service center today and technician visited. He suggested us to change the filter, as per him filter was not working properly.
When i asked warranty period for filter then he said 3 months. We checked our previous bill and figure out that we are in warranty period then he denied to replace. Can you please ask someone to visit and replace the filter.

From
Pushpendra
D 182 3rd floor sector 61 noida

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Jul 6, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

Kent RO Customer Care's response Dear Team,

We sincerely regret the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Jun 02, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent