[Resolved]  Kent RO — fraud by kent and livsafe h2o solution

Address:

122001

I called kent ro customer care number in the month of sept'17 for rectifying some problem in my kent grand ro system.

Engineer visited in lieu of my complaint, rectified the system on 10th sept'17 and convinced undersigned to enter into an amc for next 01 year vide invoice number 4674 dt[protected] for amount inr 6, 000/-

The services committed under the amc agreement were.

A) mandatory free quarterly service visits - 04
B) menbrane/ motor/pump/ electrical parts/ filters covered for replacement under amc.
C) free visits for any breakdown.

Thereafter below mentioned two complaints were logged with livesafe h2o solutions for leakage problem at the contact numbers mentioned in the amc invoice ([protected]/ [protected]/[protected]

A) r1501006 dt 15-10-17
B) r4011010 dt 05-11-17

Thereafter n number of follow-ups were made, but no one visited for rectifying the problem till date.

In vain when i contacted kent ro customer care, they claimed that as on date livsafe h2o solutions is not there distributor. I am shocked that after charging inr 6000/- neither kent nor the so called service partner livesafe is taking ownership of the services committed.

Its almost 07 months from the date we entered into amc and till date no one from livesafe has visited for the falult rectification/ scheduled quarterly preventive maintenance visits.

Even kent ro systems is also not taking ownership for the services for which they have been paid inr 6, 000/- in advance.

Rgds
Santosh rikhi
[protected]