[Resolved]  Kent RO — fraud by kent technician

Address:

Jaipur, Rajasthan, 302033

Dear concern,

On 09-may-19 i have raised a service request case id#[protected], which was assigned to technician ramesh from vansh technotrade. This technician came, when i was in office not at home, at that time my wife was at home with my 6 months old son. Technician changed some parts in machine and then get signature from wife saying that i have changed some parts, since your machine is under warranty, you do not need to pay. And then he left.

Again on 27-jun-19, i again raised service request for leaking problem, case id#[protected] same technician ramesh came and fixed the problem and left.

Machine started to leaking again so i have again raised service request on 30-jul-19 case id#[protected]. This request was assigned to technician ajit singh from other kent service centre.

He came and when he opened the machine, he told us that membrane installed on 09-may-19 by technician ramesh is local not genuine from kent. I was shocked by knowing that and called to customer care, where the customer care executive transferred my call to mr. Prashant jain (Area service manager), he assured me to get resolve my problem, he reassigned the request to ramesh technician and asked me to call when he comes for service.

Ramesh came on 31-jul-19, and opened the machine and started to fix the leaking problem without saying anything. Then i called mr. Prashant and asked him to talk to ramesh about why he had installed a local membrane in our machine without our knowledge. Then ramesh accepted that i have changed the parts of this machine and get signature from my wife without her knowledge that which parts he has changed. But he denied that he has not installed the local membrane.

Then mr. Prashant took in call mr. Narendra owner of vansh technotrade and discussed the matter, but instead of taking the matter seriously he blamed me that i have changed the membrane not his technician ramesh. And charged me total of rs.3750 against new membrane and filters. I told them that you are cheating on me by malpractising and installing local parts in warranty period and within 2 months asking of money against new parts. But these people were not ready to listen to me, despite blaming me only.

This is a huge scam these people are running, that i came to know only when a technician came from other kent service centre other than vansh technotrade. If on 30-jul-19 ajit singh would have not come for service from other centre, literally i would have never come to know about this fraud done by ramesh.

I was really shocked by the incident and by the blame mr. Narendra put on me, while i am a medical educated don’t know anything about machine. I have purchased kent ro because of a reference from one of my medico friend with his good experiences with kent services. So i also purchased kent grand ro with 4 years warranty (1+3).

My warranty was expired on 21-jun-2019. Technician changed the membrane with local one on 09-may-2019. If he might have changed the membrane with genuine one, i did not have to pay for membrane on 31-jul-2019.

By having such worst service experience from kent like business giant, i am really feeling cheated. From now onwards i will never never ever will recommend anyone to purchase ro from kent. Also will tell everyone i meet & to everyone i know about the incident and fraud your technician did to me, and urge to spread this message to their knowns too.

Raghunandan verma

+91-[protected]