[Resolved] Kent RO — Fraud Company - selling duplicate parts and pathetic service | |
I had bought Kent Water Purifier in 2015 for approx. 15000/- it worked fine during first year. After first year when warranty ended the first service was done and then the water purifier stopped working after 2-3 months, for every repair Kent charged[protected]/-. They use duplicate products which stopped working every 2-3 months, In last 4 years I have spent approx. 70000/- on service and repair. On 10-Nov-2020 the machine was repaired again and I paid 4300/-, the repair lasted one month and on 30-Dec-2020 again repair was done and I paid 3000/-. This service lasted on 14 days and In called for service on 14-Jan-2021. Water purifier was working partially before service person visit, after service person checked machine he said the membrane filer is not working which has to be changed, when I shown him the last bill and asked its in warranty, he refused to change and said some other part is not working and to claim warranty I have to pay 3000+. This scenario happening almost all service they cheat us with duplicate products. When I asked for warranty they refused and start abusing me and my family. I spoke their senior who visited my home also abused me and my family and keep asking for money. Kent is cheating us by selling duplicate products which last only 1 month and when we ask for warranty they abuse us and threaten us. I had also filed legal complaint - 2503440, notices will be sent to Kent Noida and Karnataka address Was this information helpful? | |
Aug 11, 2021 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Jan 15, 2021 Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. You can share your details via private message or at [protected]@kent.co.in. Alternatively, you can contact us at +91-[protected]. Regards, Team Kent
Verified Support Jan 20, 2021 Kent RO Customer Care's response Dear Customer, we deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in or call us at +91-[protected] Regards, Team Kent.
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My machine is still not working and I have been insulted by kent service team.
I am waiting for action on my legal complaints since Kent is not taking any action or doing anything.