[Resolved]  Kent RO — Fraud Done

Address:

Faridabad, Haryana, 121001

Would like to highlight a big scam being done by KENT

I had requested the AMC request on Kent toll free helpline in the month of Jan'17. Some executive visited next day and inform that he is authorized by Kent and charged Rs 8400 for 2 years AMC. Now when i had some issue with my filter i raised the complaint on the number given on slip. Though engineer came next day and charged Rs 200 again from my parents and did not resolved the complaint completely.

Next day i, e. on Saturday i spoke to one gentleman Mr Kundra and he confirmed that there is no such toll free helpline. Now i have below mentioned concerns :

1. How come some un-authorized service person got my details when call was made to authorized Toll Free no. for AMC
2. How come kent team denied that there is no such toll free helpline no. where as i called on saturday on same no. and also on marketing emails same no, is published.
3. How come the person who did AMC, changed the old candle and carbon with sealed pack KENT parts.