I have kent ro pearl. The dealer from whom i had purchased the filter called me and told me that the first servicing is due so he is sending a technician for the same. After servicing and changing the filter cartridge the person prepared an amc and told me to sign it. I told him that i don't want any amc then he told me that i have to give him money then. Now my concern is that i hadn't ask for the servicing or the amc, why i have to pay? When i called the customer service representative, they told me that they have nothing to do with their dealers so they can not do anything in this regard. I have to deal with the person myself. Should i complain regarding this to the department of customer affairs?
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Sep 29, 2018
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2018
Kent RO Customer Care's response Dear Madam,
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
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