[Resolved]  Kent RO — Frequent need to call technician and spend on service

Address:	560075
Website:	www.kent.co.in

I have purchased a Kent RO Water Filter in 2014 and from that time I have had to spend at the rate of approx Rs.2000/- every year as a result of breakdown of some component or the other.

Some electronic components have been replaced several times along with other components.

I am beginning to believe that the design as well as quality of components are inferior which is leading to frequent breakdowns. Since this water filter has been designed for use in Indian conditions, surely the environmental inputs such as power quality, water quality etc must have been taken into account while developing this product. If so, why is the customer having to shell out such a lot of money after buying, a product that is claimed to be of excellent quality?

Any advice as to how we can approach manufacturer to replace all weak and sub standard components?

Also, can they be forced to transparent on how much a customer may be expected to pay every year after the purchase as expected breakdown and running costs?

With the total information of this nature, a customer can make an informed decision as to which brand to go for.

I may be contacted at [protected]

Supriyo Gupta
Bangalore