Kent RO — From very beginning the machine having problem.

Address:	Kolkata, West Bengal, 700075
Website:	www.kent.co.in

I have purchased kent mineral ro water purifiers (Model: super +, sl. No.: kr[protected] through csd canteen at panagarh, west bengal and was installed in my home (Address: 39/a janata road, santoshpur, kolkata 700075, registered mobile no.: [protected]). From the very beginning the machine having a mechanical problem and i have complaint all times to either customer care or axis consumer services pvt. Ltd, 519b rabindra sarani, ground floor, kolkata – 700003 directly, who is provide the maintenance service. If you go through the complaint registered then you can find how many times i have complaint. Every time your customer care assigned an engineer (Mr. Goutam – [protected]) and mr rajib chakraborty – [protected] attained the complaint. Mr. Rajib did something then after one day again there is another type problem. Again i have to complaint. So it is now cyclic order job. Now i am asking you if you purchased an item for your home and from the very beginning the machine having problem then let me know what you did? I think only solution is very simple by changing the item. My request is please think the matter seriously and try to short out the problem. Your people are coming and without taking service charge they have maintained since it is still warranty period. What happen when the warranty period will over? Please do needful.