[Resolved] Kent RO — Grievance for warranty

joydeepkolkata

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700028

I have purchased a Kent Grand Plus Mineral RO on 18.03.2016 (Original Invoice copy and Warranty bill with me). But when I requested a call last week to Kent Customer care for Not Purified water service call Customer Care is tellingthe machine is not under warranty and you have to paid for the service. Customer Care also telling that I have installed that machine on January 2016. If I purchased that machine on March 2016 then how can this possible to install that machine on January 2016?

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May 10, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Feb 21, 2017

Updated by joydeepkolkata Machine Serial no. is KR[protected]

Verified Support

Feb 21, 2017

Kent RO Customer Care's response Dear Mr.Joydeep,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Feb 21, 2017

Updated by joydeepkolkata Please resolve this issue immediately and as all of my family members are suffering elimination disorder for not service us for the last week for purified water from Kent RO you have to compensate for that. And as a compensation you have to changed all cartridges or filters of Kent Gold Plus RO free of cost.

Verified Support

Feb 23, 2017

Kent RO Customer Care's response Dear Mr.Joydeep,

your complaint is under process. Kindly cooperate with us. We will revert shortly.

Warm Regards,
Team Kent

Feb 23, 2017

Updated by joydeepkolkata Dear Sir/Madam,

I am not happy with the service. Technician visited my place but not replace my RO filters. I want RO filters replacement as a compensation for my harassment.

Thanks.

Joydeep Das
Mobile no. [protected]

Feb 24, 2017

Updated by joydeepkolkata Still same problem persists. Particle visible in the filtered water. I am not getting purified water.